Student, Security Operations Centre

1 week ago

Ottawa, Ontario, Canada Canadian Air Transport Security Authority Full time

The Canadian Air Transport Security Authority (CATSA) has 1 exciting student opportunity from June 19th, 2023 to August 25th, 2023 within the Operations branch at CATSA Headquarters.


This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA's unique culture as it strives to excel in air transport security.

If you are a motivated student seeking a position within a multifunctional and collaborative environment, we invite you to consider the following job opportunity:

Student, Security Operations Centre
***
Number of Positions : 1

Term :
June 19th, 2023 to August 25th, 2023

Schedule : 37.5 hours per week

Location :
Ottawa, HQ

Salary :
$16.65 to 30.20/hourly rate dependent on level of education.

Language Requirement :
Bilingual imperative

Summary of Responsibilities:

  • Responds to video requests by isolating the relevant footage and follows CATSAs incident management procedures.
  • Supports the SOC Operators in emergencies and helps to mitigate incidents by coordinating the retrieval and reporting of all required documentation.
  • Receives and makes phone calls related to all screening incidents.
  • Documents incidents as well as potential claims or complaints.
  • Provides front line support to resolve ongoing incidents or to return forgotten or lost items at the checkpoint.

What you need to succeed

To qualify for the position, you must have:

  • Enrolled in a college diploma relevant to the duties of the position.
  • Proficient in Microsoft Office (Excel, Word, Power Point, and Outlook).
  • Language Profile: Bilingual.

Skills and abilities:

  • Ability to listen and communicate effectively to identify clients key concerns.
  • Ability to analyze data and make recommendations.
  • Strong communication and customer service skills and the ability to maintain positive working relationships with clients and the general public.
  • Strong report writing and problem solving skills.
  • Strong interpersonal skills.
  • Ability to work effectively as a contributing team member.
  • Ability to manage time and meet multiple deadlines in a fast paced environment.
  • Ability to take direction and work calmly and effectively under pressure.
  • Display good judgement and discretion.

To qualify and to be considered for this employment, you must;

  • Be a Canadian citizen or permanent resident;
  • Be able to work shifts based on a 7 days per week, 24 hours a day and 365 days a year work schedule;
  • Be eligible to obtain and maintain a secret security clearance.
  • B e a fulltime or parttime CEGEP, College or University student; and
  • Be returning to fulltime or parttime studies in the next academic year.

How to apply:

Inclusion & Diversity

  • Taleo ID:

1924

  • Language Requirements:

Bilingual Imperative

  • Job category:

Operations

  • Hiring Pay Range:
  • Staffing Method:

Student
- # of openings:

1

  • Position reports to:

Ottawa - Head Office

  • Posting Date:

24/05/23

  • Working Location:

Ottawa

  • Application Deadline:

08/06/23

  • Working Location Category:
**On-Site

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