Coordinator, International Student Services

1 week ago

Hamilton, Ontario, Canada Mohawk College Full time

Coordinator, International Student Services Status**:
Full Time

Hours:
Monday - Friday, 35 hours/week

Home Campus:
Fennell

Payband:
I

Rate of Pay:
$36.19

Posting Date:
June 6th, 2023

Closing Date:
June 12th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees.

We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce.

As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Coordinator, International Student Services


The Coordinator for International Student Services provides functional guidance and required training to International support staff at Fennell, Stoney Creek, IAHS and Mississauga Campus.

This role has an administrative function within the International Student Services department. The incumbent will provide operational support to the Manager, International Student Services and Engagement. They are the first point of escalation with respect to any non-standard student issues or questions.

The incumbent will be responsible for retention reporting and the projection for numbers of returning students, as well as other data-driven reports.

The incumbent serves as liaison between International Student Services and other teams in the International Department.

The incumbent is responsible for ensuring new staff are oriented appropriately to the college, and that all requirements (keys, access cards, computer access etc.) are in place.


The incumbent would create appointment booking times on the Qnomy system to ensure that the department is meeting the demand of student inquires for both in person and telephone appointments.


Responsibilities:

The duties of this position include, but are not limited to:

Coordinates International Student Service Staff and Activity Within the International Department at all Campuses
-
Coordinates operations for the International Student Services department.

  • Schedules shifts for support staff, arranges appropriate coverage if someone is sick/away, ensures appropriate orientation/onboarding for new staff.
  • Liaises with and is main contact between Admissions, Recruitment and International Student Services.
  • First point of escalation for any nonstandard issue with students regarding fees deferral, transfer or refund requests.
  • Interprets guidelines, analyzes available information and implements services by directly advising clients and/or liaising with or making referrals to appropriate departments, administrators, faculty coordinators and other staff. Advocates on behalf of students within the College and with community and government agencies.
  • Ensures adherence to the Freedom of Information Guidelines
  • Ensures efficiency and high quality of the frontline operations with respect to staff training, coaching, scheduling and day to day operations.
  • Provides a high level of customer service through example and guiding staff and developing procedures to meet this goal.
  • Ensures content on the Mohawk college website, specifically the International and Mississauga webpage are current.
  • Work with international Student Advisors, RISIA staff and coaches to provide presentations to students in both inperson or virtual formats.

Coordinates the Check-in Process for New Students

  • Working with International Student Services and Admissions team to update training documents along with both the Manager of International Admissions, and International Student Service and Student Experience
  • Participate in the onboarding of check in staff ensuring they have access to Banner, iCent, and OCAS-IAS.
  • First point of contact for the check in staff to support in system issues, student inquiries, and process questions.
  • Ensure that clean up (filing of documents to BDM) and iCent records updated and completed after the add/drop period

Communication/Reporting

  • Communicates regularly with leadership (Coordinators, Managers, etc.).
  • Ensures that Manager of International Student Services and Experience is kept informed of communications which impact operations, processes and procedures.
  • Monitors staff lieu time records, creates contracts for new employees and renew contracts as required.
  • Note taker for weekly meetings and other meetings as required
  • Complete routine and nonroutine correspondence with students.
Other duties as assigned.

Qualifications:

  • Minimum 3year postsecondary education in Business/Office Administration or a related field, or equivalent combination of education and experience.
  • Minimum 5 years of experience in a similar role
  • Experience offering information, referral and/or advising services.
  • Experience in Student Se

  • Student Life Coordinator

    1 week ago

    Hamilton, Ontario, Canada Columbia International College Full time

    Founded in 1979, Columbia International College (CIC) is the largest boarding high school in Canada. During our 44 years of history, parents from over 120 countries have placed their children in CIC' care.CIC offers the Total Care Education System to support students to achieve their goal of getting into a post-secondary institution of their choice. Our...

  • Student Life Coordinator

    1 week ago

    Hamilton, Ontario, Canada Columbia International College Full time

    Founded in 1979, Columbia International College (CIC) is the largest boarding high school in Canada. During our 44 years of history, parents from over 120 countries have placed their children in CIC' care.CIC offers the Total Care Education System to support students to achieve their goal of getting into a post-secondary institution of their choice. Our...

  • Student Arrival Coordinator

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    Student Arrival Coordinator Status**:Full TimeHours: Monday - Friday, 35 hours/weekHome Campus: FennellPayband: GRate of Pay:$30.87Posting Date:June 2nd, 2023Closing Date: June 8th, 2023 at 7:00 pm ESTWe support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for...

  • Enrolment Coordinator, International

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    Enrolment Coordinator, International Status**: Full TimeHours: Monday - Friday, 35 hours/weekHome Campus: Fennell (hybrid work arrangements available)Rate of Pay: Payband I (Start Rate: $38.01 per hour)Posting Date: April 10th, 2024Closing Date: April 16th, 2024 at 7:00 pm ESTPreference will be given to qualified employees within the Full Time Support Staff...

  • Student Services Coordinator Fennell Campus

    1 week ago

    Hamilton, Ontario, Canada Mohawk Students' Association Full time

    WHAT WE STAND FORThe Mohawk Students' Association exists to ensure all Mohawk Students achieve personal success in their college experience and beyond. We empower Mohawk Students to create a community they can lean on for positive experiences, relevant supports, a listening ear, and a strong voice so they can achieve personal success in their college...

  • Enrolment Coordinator, International

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    Enrolment Coordinator, International (I/O: July July 2025) Status**:Initiatives & Opportunities: July July 2025Hours: Monday - Friday, 35 hours/weekHome Campus: FennellPayband: IRate of Pay:$36.19Posting Date:June 6th, 2023Closing Date: June 12th, 2023 at 7:00 pm ESTWe support and encourage the contributions of our diverse employees. We are committed to...

  • Athletic Coordinator

    1 week ago

    Hamilton, Ontario, Canada Columbia International College Full time

    Founded in 1979, Columbia International College (CIC) is the largest boarding high school in Canada. During our 44 years of history, parents from over 120 countries have placed their children in CIC' care.CIC offers the Total Care Education System to support students to achieve their goal of getting into a post-secondary institution of their choice. Our...

  • Student Transition Coordinator

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    Student Transition Coordinator (Temporary Part Time: May March 2024) Status**:Temporary Part-time: May March 2024Hours:Up to 24 hours/weekHome Campus: FennellRate of Pay:$20.56Posting Date:April 11th, 2023Closing Date:April 17th, 2023 at 7:00 pm ESTWe support and encourage the contributions of our diverse employees. Supported by a new strategic plan ) we are...

  • Agribusiness Student

    1 week ago

    Hamilton, Ontario, Canada Richardson International Full time

    At Richardson International, being truly invested is at the heart of everything we do. For 160 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada's Best Managed Companies with more than 3,000 employees across Canada, the U.S. and the U.K.Richardson...

  • Internal Communications Student

    1 week ago

    Hamilton, Ontario, Canada FirstOntario Credit Union Full time

    Are you a student or recent graduate looking for an exciting opportunity to grow your skills in the financial industries sector? FirstOntario Credit Union is excited to welcome students to work at our organization from May to September, 2024.The Advantages to being a FirstOntario Summer Student:Competitive wages and Career development opportunities Volunteer...

  • Programs and Services Coordinator

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    Programs and Services Coordinator (AppD/Temp Assignment:July December 2024) Status**:Appendix D/Temporary Assignment: July December 2024Hours: Monday - Friday, 35 hours/weekHome Campus: Stoney CreekPayband: GRate of Pay:$30.87Posting Date:July 3rd, 2023Closing Date: July 7th, 2023 at 7:00 pm ESTWe support and encourage the contributions of our diverse...

  • Student Services Coach

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    Student Services Coach - International (Appendix D/Temporary Assignment: March November 2023) Status**:Appendix D/Temporary Assignment (March November 2023)Hours: 35 hours/week, Monday - FridayHome Campus: FennellPayband: FRate of Pay:$28.56Posting Date: February 16, 2023Closing Date: February 23, 2023 at 7:00 pm ESTWe support and encourage the contributions...

  • Student Engagement Coordinator/admin

    1 week ago

    Hamilton, Ontario, Canada Compass Group USA Full time

    Working Title:Student Engagement Coordinator/AdminEmployment Status: Full-TimeStarting Hourly Rate: 22.00Address:1003 Main Street West Hamilton ON L8S 4P3New Hire Schedule:9am-6:30pm Mon-SunYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th...

  • Summer Camp and Short-term Immersion Coordinator

    1 week ago

    Hamilton, Ontario, Canada Columbia International College Full time

    Founded in 1979, Columbia International College (CIC) is the largest boarding high school in Canada. During our 44 years of history, parents from over 120 countries have placed their children in CIC' care.CIC offers the Total Care Education System to support students to achieve their goal of getting into a post-secondary institution of their choice. Our...

  • Campus Store Student Services Officer

    1 week ago

    Hamilton, Ontario, Canada St. Clement's School Full time

    Columbia International College (CIC) is the largest private boarding school in Canada. As a boarding school, students live, sleep, eat, study, play and learn while staying in one of our 5 residences. We are currently looking for a Campus Store student Service Officer to join us in the delivery of our Total Care Education System. The Campus Store student...

  • Student Services Representative

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    Student Services Representative - Regular Part Time Status**:Regular Part-TimeHours:Up to 24 hours/weekHome Campus:FennellRate of Pay:$24.88Posting Date:May 8th, 2023Closing Date:May 12th, 2023 at 7:00pm ESTWe support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment...

  • Student Services Representative

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    Student Services Representative - Learning Support Centre (Regular Part Time) Status**: Regular Part TimeHours: Up to 24 hours/weekHome Campus: Fennell (fully on-site)Rate of Pay: $20.56 per hour, plus 4% in lieu of vacationPosting Date: June 4th, 2024Closing Date: June 10th, 2024 at 7:00 pm ESTWe believe the rich diversity among our students and the...

  • International Admissions

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    International Admissions - Triage Officer Status**:Full TimeHours: Monday - Friday, 35 hours/weekHome Campus: FennellPayband: FRate of Pay:$28.56Posting Date: January 10th, 2023Closing Date: January 16th, 2023 at 7:00 pm ESTWe support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive...

  • International Triage Officer

    1 week ago

    Hamilton, Ontario, Canada Mohawk College Full time

    International Triage Officer (I/O: January February 2024) Status**:Initiatives & Opportunities (January February 2024)Hours: Monday - Friday, 35 hours/weekHome Campus: FennellPayband: FRate of Pay:$28.56Posting Date: January 6th, 2023Closing Date: January 12th, 2023 at 7:00 pm ESTWe support and encourage the contributions of our diverse employees. We are...

  • Black Student Outreach

    1 week ago

    Hamilton, Ontario, Canada McMaster University Full time

    ScheduleM-F, 8:30am-4:30pm, 35 hours per week.5-year contract.Education LevelBachelor's Degree in a related field of study.Career LevelRequires 3 years of relevant experience.Unit/Project Description:The Black Student Success centre supports and champions the holistic (academic, personal and professional) success and overall wellbeing of Black/African...