Manager - Victim/Witness Assistance Program (V/WAP) (2)

Apply By: Wednesday, June 5, :59 pm EDT

Manager - Victim/Witness Assistance Program (V/WAP)

Organization:

Ministry of the Attorney General

Division:

Victims and Vulnerable Persons Division/Ontario Victim Services East Region

NOTE: Effective April 1, 2024 the salary range for this position is $80,041.00 to $115,335.00 per year.

Make a difference every day by using your skills and expertise to address pressing challenges and improve the well-being of communities across Ontario Are you passionate about supporting vulnerable Ontarians? Do you thrive in roles that require both leadership and compassion? If you're looking to make a meaningful impact in the lives of victims and witnesses of crime, then we want you to join the Ontario Public Service At the Ministry of the Attorney General, we are currently seeking two (2) skilled leaders to fill permanent manager positions within the Victim/Witness Assistance Program. As a manager, you will oversee the program in the Peterborough Tri-Counties and Durham region, managing multiple sites and a team of dedicated staff. Your responsibilities will include providing direct services to victims and witnesses of crime, participating in community committees, conducting training and public education activities, and providing leadership and direction to program staff. Both positions cover multiple sites and have staff at other sites reporting to them:
• 311 George St, Peterborough (The Manager in Peterborough also covers Cobourg and Lindsay sites)

• 150 Bond St E, Oshawa Please note that both positions require regular travel to multiple sites that are not accessible by public transportation. About us:
The Victims and Vulnerable Persons Division (VVPD) with the Ministry of the Attorney General supports, protects and manages the delivery of services for victims of crime, children, and incapable adults. VVPD is comprised of: Ontario Victim Services (OVS), Office of the Public Guardian and Trustee (OPGT) and Office of the Children's Lawyer (OCL) and Divisional Corporate Support Branch (DCSB). VVPD also provides administrative oversight to the Office for Victims of Crime (OVC), an advisory agency on victims' issues to Ontario's Attorney General, and the Investment Advisory Committee (IAC) of the OPGT, an advisory agency to the Public Guardian and Trustee on his investments. For more information, visit the Victim/Witness Assistance Program: Why Join Us?

• Make a Difference: Lead the delivery of vital services to victims and witnesses of crime, providing them with essential support and guidance.

• Collaborative Environment: Work alongside justice partners and community stakeholders to ensure seamless coordination of services.

• Career Growth: Take advantage of opportunities for professional development and advancement within the Ontario Public Service (OPS).

• Diverse and Inclusive Workplace: Join an organization that prioritizes diversity, inclusion, accessibility, and anti-racism, fostering an environment where everyone can thrive. OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: The Ontario Public Service (OPS) is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams. The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities. The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process. Visit the OPS Anti-Racism Policy , the OPS Diversity and Inclusion Blueprint , and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service. What can I expect to do in this role? Create the Work Environment In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive. Deliver on Business Goals and Priorities Your leadership will be crucial in guiding the team towards the achievement it's business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. You will contribute to the achievement of team goals by:

• Planning and managing the delivery of the program by providing information to victims and witnesses of crime on the criminal justice system and referrals to appropriate community support services.

• Managing and/or providing leadership of highly complex or sensitive cases by providing direct assistance (e.g. outreach, crisis intervention, courtroom orientation/accompaniment, referral to community agencies, etc.) to victims and witnesses of crime.

• Participating in the development, delivery and monitoring of public education activities in the community and at workshops and conferences regarding victims' issues.

• Supporting a values-based and inclusive team through technical, administrative, and operational direction to staff.

• Assigning and coordinating work, evaluate performance, identify staff training needs and escalate employee relations matters.

• Controlling and monitoring allocated operation budget for the unit/program and regularly provide assurance reports on financial activities.

• Providing quality client service to stakeholders. Leadership in the OPS
The Ontario Public Service (OPS) Leadership Behaviours defines what it means to be a leader through the following expected behaviours and attributes:
• You are committed to the responsibilities of being a leader by demonstrating authenticity, accountability and courage.

• You are innovative by embracing positive disruption, maintaining a future mindset and leading with a common purpose.

• You are collaborative by driving people-centered outcomes, being inclusive and helping staff and colleagues grow, every day. How do I qualify? Mandatory You have a valid class "G" driver's license or equivalent, as recognized by the province of Ontario. Leadership and Management Skills You can:
• mentor employees, monitor performance, address employee issues and promote an inclusive and engaged team;

• participate in recruitment and identify staff development and training needs;

• monitor, evaluate and report on service levels, performance and program effectiveness;

• demonstrate commitment to innovation and service excellence and motivate staff through change;

• provide leadership and expertise in the independent management of cases which are either highly complex or sensitive. Analytical and Problem-Solving Skills You can:
• identify and resolve a range of program delivery issues, which are often related to the volume of cases, high profile cases, court processes, delays and other systemic issues;

• manage complex and sensitive cases (e.g. families of homicide victims or traffic fatalities, domestic violence, criminal harassment etc..) and determine the appropriate method of assistance (e.g. crisis intervention, needs assessment, courtroom orientation/accompaniment etc...);

• identify and analyze issues relating to the delivery of victim services in the assigned region, assesses risk and identifies high profile or politically sensitive issues and develops recommendations for mitigation. Communication and Interpersonal Skills You can:
• communicate complex information clearly and concisely with staff, stakeholders, and justice partners;

• deliver public education activities as a guest speaker/educator at workshops, seminars, forums, etc. regarding victims' issues;

• maintain stakeholder relationships and partnerships within the region;

• participate as a member of various committees and task forces and represent the ministry/program at forums and public speaking events. Technical Knowledge You have:
• the ability to acquire and apply knowledge and understanding of the Victim Witness Assistance Program, its goals, objectives and related policies, procedures and processes;

• demonstrated knowledge of human resources practices, policies and collective agreements in relation to recruitment, training and development, and employee relations;

• knowledge of financial and administrative procedures, in order to reconcile and report on allocated fiscal, material resources and annual budgets;

• knowledge of project management principles and methodologies in order to meet the operational program deliverables. Additional Information:

Address:

• 1 English Permanent, 150 Bond St E, Oshawa, Central Region, Vulnerable Sector Check
• 1 English Permanent, 311 George St N, Peterborough, East Region, Vulnerable Sector Check
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position. Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• Customize your cover letter and resume to the qualifications listed on the job ad.Using concrete examples, you must show how you demonstrated the requirements forthis job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in therecruitment process, please ContactUs to provide your contact information. Recruitment services team willcontact you within 48 hours.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, June 5, :59 pm EDT . Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

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