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Business Development Specialist
3 months ago
Business Development Specialist (hybrid)
5700 Yonge St, North York, ON M2M 4K2, Canada Req #2623
Friday, April 12, 2024
Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
What's in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
The Business Development Specialist role is one of the most important customer facing positions across the organization. As a primary point of contact during the initial customer journey, the objective of a Business Development Specialist is to nurture leads and to work with other lines of businesses.
What's it like working as an Business Development Specialist at Questrade?
In this role, responsibilities include but are not limited to:
- Helping Canadians become much more financially successful and secure
- Interacting with customers through various communication channels, including phone, live chat and SMS, email and occasionally face-to-face / virtual meetings
- High volume calling experience - making around 60+ calls per day
- Making outbound calls to help nurture leads through the onboarding journey
- Continuously providing a high level customer experience by demonstrating our We Care values during each customer interaction
- Educating customers on Questrade's trading platforms, and our products and services
- Educating customers on the different lines of businesses we offer
- Receiving weekly / monthly coaching, mentoring, and training from Sales Team members
- Participating and engaging in strategic sales initiatives, both for the department and for your respective team
- Have 1+ years of Business Development experience in a sales environment with a strong focus on putting the customer first
- Are customer centric during every interaction
- Want to work with the best and challenge yourself to perform at your best everyday
- Are results-oriented and take ownership and pride in overachieving against your personal targets and contribute to the department exceeding its targets
- Are agile and able to manage multiple client communication channels, including inbound and outbound responsibilities
- Are passionate, ambitious and care for what you do with the long term goal of continuing to learn and grow your career within the sales team or across the enterprise
- Have strong communication skills and a quick learner
- Are knowledgeable and passionate about financial markets and investment products
- Have contact center experience, ideally in financial services
#LI-NP1
#LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr
