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Administrative Support Agent, Class I

4 months ago

Montreal, Quebec, Canada Dawson College Full time

Nature of the Work:

  • The principal and customary work of the employee in this employment class consists in performing a set of administrative functions of a relatively complex nature according to established methods and procedures and clerical functions related to activities in this area.
  • CECS responsibilities include noncredit, credit division, AEC, corporate training, international and other dossiers

Responsibilities:

  • Member of the reception workgroup
  • Greet, screen and direct the public, corporate clients, students and faculty to the appropriate person and/or information
  • Respond efficiently and effectively to inquiries (by phone, inperson, or electronic means)
  • Assist in admission and course registration, including payment collection, interview scheduling, testing, etc.
  • Register individuals in courses and follow up as required (confirmations, cancellations, postponements, etc.)
  • Assist in course setup and management (e.g. Moodle, Mia)
  • Manage calendars (noncredit courses, academic advising appointments, placement testing, etc.)
  • Prepare daily reports, including cash deposit reports
  • Provide general support to instructors and faculty
  • Perform other related tasks

Length of the contract:
April 2023 to May 27, 2023 (w/ possible extension)

Requirements:

  • Qualifications:
  • To have a diploma of vocational studies (DEP) with appropriate specialty or a secondary school diploma (DES) or have a diploma or attestation of studies, which is recognized as equivalent by the competent authority and have at least one (1) year of pertinent experience.
  • Conditions:
  • Intermediate level Excel and Word (testing may be required)
  • Advanced oral and written English communication skills (testing may be required)
  • Intermediate oral and written French communication skills (testing may be required)
  • Strong customer service skills
  • Ability to multitask and handle a high volume of activity
  • Excellent interpersonal and organizational skills
  • Ability to work in a team setting as well as independently, to problemsolve and exercise sound judgement
  • Knowledge of student information systems (e.g. Clara, Mia) an asset
  • Knowledge of payment process (e.g. Moneris) an asset

Comments:

Please note that a cover letter addressed to Laura Smith is mandatory. If your work experience has changed since your last visit, be sure to attach an updated resume.