Senior Manager, LES Business Operations

2 weeks ago

Toronto, Ontario, Canada Capgemini Full time

Job Title:
Senior Manager, Data Operations
Manage, motivate, and support the data operations delivery team within a time-sensitive and demanding environment.

Responsible for overseeing technical solutions provided by Capgemini delivery team, should be capable of managing technical issues/triage based on the severity/criticality of the issue.

Accountable for SLA reporting, tracking and service quality plan, Management reporting, escalation and risk management.
Responsible for managing engagement metrics and financials of the data operations of the project.

Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

10+ years of IT experience in Data and Analytics projects with minimum 3+ years of managing operations/managed Services teams.

Strong technical expertise in Azure cloud resources - Logic Apps, Azure Data Factory, Synapse Analytics, Databricks, Power BI, Excellent SQL skills and understanding of data warehouse tables/views.

Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and client service.
Proficiency in conflict management and business negotiation

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Paid time off and paid holidays
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Disaster Relief


Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.


Applicants for employment in the Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.

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