Current jobs related to College Services Representative, Communications and Public Affairs - Vancouver, British Columbia - Vancouver, BC V6C 0B4, Canada
-
Public Affairs Specialist
2 weeks ago
Vancouver, British Columbia, Canada Global Public Affairs Inc. Full time $70,000 - $85,000About the RoleGlobal Public Affairs Inc. is seeking a highly skilled Public Affairs Specialist to join our Vancouver, British Columbia office. As a key member of our team, you will be responsible for providing government relations, stakeholder relations, and communications advice and support to our clients.Key ResponsibilitiesDevelop and implement effective...
-
Public Affairs Specialist
2 weeks ago
Vancouver, British Columbia, Canada Global Public Affairs Inc. Full time $70,000 - $85,000About the RoleGlobal Public Affairs Inc. is seeking a highly skilled Public Affairs Specialist to join our Vancouver, British Columbia office. As a key member of our team, you will be responsible for providing government relations, stakeholder relations, and communications advice and support to our clients.Key ResponsibilitiesDevelop and implement effective...
-
Public Affairs Consultant
5 days ago
Vancouver, British Columbia, Canada Global Public Affairs Inc. Full timePublic Affairs Consultant OpportunityWe are seeking a highly skilled Public Affairs Consultant to join our team in Vancouver, British Columbia. As a key member of our public affairs practice, you will provide government relations, stakeholder relations, and communications advice and support to our clients.About the RoleThe ideal candidate will have a strong...
-
Public Affairs Consultant
5 days ago
Vancouver, British Columbia, Canada Global Public Affairs Inc. Full timePublic Affairs Consultant OpportunityWe are seeking a highly skilled Public Affairs Consultant to join our team in Vancouver, British Columbia. As a key member of our public affairs practice, you will provide government relations, stakeholder relations, and communications advice and support to our clients.About the RoleThe ideal candidate will have a strong...
-
Director of Communications and Public Affairs
3 weeks ago
Vancouver, British Columbia, Canada Canadian Association of Labour Media Full timeAbout the RoleThe Canadian Association of Labour Media is seeking a highly skilled and experienced Director of Communications and Public Affairs to join our team. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive communications strategy that showcases our organization's mission and values.Key...
-
Director of Communications and Public Affairs
3 weeks ago
Vancouver, British Columbia, Canada Canadian Association of Labour Media Full timeAbout the RoleThe Canadian Association of Labour Media is seeking a highly skilled and experienced Director of Communications and Public Affairs to join our team. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive communications strategy that showcases our organization's mission and values.Key...
-
Director of Communications and Public Affairs
3 weeks ago
Vancouver, British Columbia, Canada Canadian Association of Labour Media Full timeAbout the Role:The Canadian Association of Labour Media is seeking a highly skilled and experienced Senior Director of Communications to join our team. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive communications strategy that showcases our organization's mission and values.Key...
-
Director of Communications and Public Affairs
3 weeks ago
Vancouver, British Columbia, Canada Canadian Association of Labour Media Full timeAbout the Role:The Canadian Association of Labour Media is seeking a highly skilled and experienced Senior Director of Communications to join our team. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive communications strategy that showcases our organization's mission and values.Key...
-
College President
3 days ago
Vancouver, British Columbia, Canada Regent College Full timeJob Title: College PresidentWe are seeking a highly qualified and experienced individual to fill the role of College President at Regent College. As the chief executive officer of the institution, the successful candidate will be responsible for leading the college in its mission to provide high-quality education and research opportunities.Key...
-
College President
3 days ago
Vancouver, British Columbia, Canada Regent College Full timeJob Title: College PresidentWe are seeking a highly qualified and experienced individual to fill the role of College President at Regent College. As the chief executive officer of the institution, the successful candidate will be responsible for leading the college in its mission to provide high-quality education and research opportunities.Key...
-
College President
2 days ago
Vancouver, British Columbia, Canada Regent College Full time{"h2": "Job Title: College President", "p": "We are seeking a highly qualified and experienced College President to lead our institution in its mission to provide high-quality education and research opportunities. The successful candidate will be responsible for overseeing the overall strategy and direction of the college, ensuring its continued growth and...
-
College President
2 days ago
Vancouver, British Columbia, Canada Regent College Full time{"h2": "Job Title: College President", "p": "We are seeking a highly qualified and experienced College President to lead our institution in its mission to provide high-quality education and research opportunities. The successful candidate will be responsible for overseeing the overall strategy and direction of the college, ensuring its continued growth and...
-
Public Affairs Coordinator
3 weeks ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob SummaryVancouver Coastal Health (VCH) is seeking a highly skilled External Relations Leader to join its team. As a key member of the Public Affairs department, this role will play a critical part in building and maintaining strong relationships with local community leaders, stakeholders, and civic groups.Key ResponsibilitiesServe as the primary point of...
-
Public Affairs Coordinator
3 weeks ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob SummaryVancouver Coastal Health (VCH) is seeking a highly skilled External Relations Leader to join its team. As a key member of the Public Affairs department, this role will play a critical part in building and maintaining strong relationships with local community leaders, stakeholders, and civic groups.Key ResponsibilitiesServe as the primary point of...
-
College President
1 day ago
Vancouver, British Columbia, Canada Regent College Full timeJob Title: College PresidentWe are seeking a highly skilled and experienced College President to lead our institution in its mission to provide high-quality education and research opportunities.Job Summary:The College President will be responsible for overseeing the overall strategy and direction of the institution, ensuring its continued growth and success....
-
College President
2 days ago
Vancouver, British Columbia, Canada Regent College Full timeJob Title: College PresidentWe are seeking a highly skilled and experienced College President to lead our institution in its mission to provide high-quality education and research opportunities.Job Summary:The College President will be responsible for overseeing the overall strategy and direction of the institution, ensuring its continued growth and success....
-
College President
4 days ago
Vancouver, British Columbia, Canada Regent College Full time{"h2": "Job Title: College President", "p": "We are seeking a highly skilled and experienced College President to lead our institution in its mission to provide high-quality education and research opportunities. The successful candidate will be responsible for overseeing the overall strategy and direction of the college, ensuring its continued growth and...
-
College President
4 days ago
Vancouver, British Columbia, Canada Regent College Full time{"h2": "Job Title: College President", "p": "We are seeking a highly skilled and experienced College President to lead our institution in its mission to provide high-quality education and research opportunities. The successful candidate will be responsible for overseeing the overall strategy and direction of the college, ensuring its continued growth and...
-
College President
4 days ago
Vancouver, British Columbia, Canada Regent College Full time{"h2": "Job Title: College President", "p": "We are seeking a highly skilled and experienced College President to lead our institution in its mission to provide high-quality education and research opportunities. The successful candidate will be responsible for overseeing the overall strategy and direction of the college, ensuring its continued growth and...
-
College President
4 days ago
Vancouver, British Columbia, Canada Regent College Full time{"h2": "Job Title: College President", "p": "We are seeking a highly skilled and experienced College President to lead our institution in its mission to provide high-quality education and research opportunities. The successful candidate will be responsible for overseeing the overall strategy and direction of the college, ensuring its continued growth and...
College Services Representative, Communications and Public Affairs
3 months ago
Thursday, May 16, 2024
Full-time, permanent Position summaryBritish Columbians are passionate about their health care. The College of Physicians and Surgeons of BC is part of a complex health-care delivery system that is often challenging to navigate.
Are you looking for a fresh start in your career with a top employer? Join a dynamic high-performing team as one of the College's front-line communicators. As a first point of contact, college services representatives (CSRs) play a critical role in the College's public service function, responsible for the professional handling of all initial telephone and email inquiries from the public, registrants (BC physicians and surgeons), lawyers, government and other organizations.
By communicating College standards, guidelines and processes, CSRs aim to achieve first-contact resolution and deliver a high standard of service excellence. CSRs respond to a multitude of requests for information about the College with a high level of accuracy, timeliness, professionalism, maturity and empathy. They also provide administrative and project support to the communications and public affairs department.
This position reports to the lead, contact centre.
Duties and responsibilitiesDuties include but are not limited to the following:
- maintain a high standard of service excellence, exhibiting maturity and empathy at all times
- receive and respond to 100 or more calls daily, numerous emails, letters and voicemails from registrants, the public, and other organizations in a timely, accurate and professional manner
- apply critical thinking to assist in emotionally charged interactions
- display a positive, caring, firm, direct manner, maintaining composure at all times
- exercise call management by using effective questioning techniques and directive statements to assist in deciphering the situation
- troubleshoot to assist the public and registrants with available health-related resources
- research information from multiple online resources and answer questions on a variety of health subjects, including College standards, guidelines, processes and legislation
- provide support to registrants during their annual licence renewal process
- monitor and maintain accurate records of calls, emails and voicemails to assist in identifying trends and areas of improvement for the department
- meet the department's goal of a first-contact resolution point and only transfer calls when required
- provide administrative and project support to the communications and public affairs department with a high level of accuracy and efficiency, and in accordance with the department's editorial and document standards
- process medical directory requests
- conduct daily research of media trends relevant to the College
- follow up with registrants' offices to ensure profile and contact information is current
- assist with maintaining a comprehensive resource manual for CSR orientation and ongoing training purposes
- other duties as assigned
Required skills and qualifications include:
- completion of bachelor's degree is preferred; a post-secondary level qualification is required
- at least two to three years of work experience (or an equivalent combination of relevant education/training/work experience)
- working knowledge of the Canadian health-care system
- experience in a health-related organization governed by legislation, rules and standards where patient interaction was required
- demonstrated ability to work under pressure and deal with diverse members of the public and the profession, often in highly-charged emotional situations
- a positive, caring and supportive approach on the phone and in writing at all times
- strong interpersonal skills required to successfully facilitate resolution to complex situations
- exceptional listening skills
- demonstrated ability to work independently and cooperatively within a team
- excellent critical thinking, analytical and problem-solving skills
- high level of attention to detail, with demonstrated ability to multi-task in a fast-paced environment
- ability to take initiative, serve as a go-to person, and interact with all levels in the organization
- a professional demeanour and personal presentation
- a team player with a can-do attitude exemplified by patience, enthusiasm and a willingness to learn
- ability to learn, operate and run call reports on a multi-line phone system to track and analyze trends and identify issues
- superior computer skills, including data entry, ability to manoeuvre between applications with ease, and locate information quickly online
- proficiency in Microsoft Word and Excel applications
- proficiency in English language—excellent oral and written communication skills are essential
The compensation range for this position is $46,421 to $58,026 per year.
The College is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.
The College values the strength diversity brings to our workplace, so if you're excited about a career at the College but your past experience doesn't align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.
We thank all applicants for their interest; however, only those selected for interview will be contacted.
The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xwməθkwəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.
We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.
