Road Assist Fleet Blocker

2 weeks ago

Burnaby, British Columbia, Canada BCAA Full time

Work at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you've landed in the right place at BCAA.

With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province.

Share our purpose to empower British Columbians to move forward.

Why BCAA?

BCAA has been recognized for the last five years as a Top Employer.

If you want to feel proud of what you do and help craft the future of BC, put your career in motion with BCAA.

With our corporate Head Office in Burnaby and service locations across BC, we offer a wide variety of job opportunities that provide important work and together help us move BC forward.

As a Road Assist Fleet Blocker, you'll be one of the first faces people see when they need help.

As part of an outstanding network of 130 Road Assist team members, you'll provide friendly and professional roadside assistance or towing services to members of BCAA and affiliated clubs.


The Road Assist Fleet Blocker will have a critical impact on Member safety and satisfaction and is responsible for providing professional roadside vehicle safety for our Road Assist Fleet, partners and BCAA members.

The position will also be responsible for providing minor mechanical roadside services to ensure a quick safe response to our Members' needs.

What moves you

  • You're the kind of person who pulls over when you see someone needs help. Making a difference in someone's day makes your day too
  • You're a people person who also loves cars and vehicles. In this role, you'll combine your passion for helping others with your knowledge and expertise in mechanical assistance.
  • You're a problem solver who loves a challenge. You're organized yet flexible to address whatever change comes your way.
  • You're a teammate who loves helping others and giving to your community.
  • Doing things right is important to you. You care about everyone's safety.
  • You're willing to learn. You'll receive onthejob training, tailored to your experience.
  • You'll have the opportunity to participate in an apprenticeship program where you can attain the same knowledge and skills as Red Seal.
What you'll do

  • Attend service calls on highways and local roads to support as a blocker vehicle, ensuring the safety of himself/herself, the Fleet Driver and Members.
  • Upon arrival to the scene, complete a traffic scene assessment to ensure the safety and position of vehicles, while working in close coordination with the Fleet Driver and Fleet Dispatch, and/or tow partners prior to and during setup.
  • Provide friendly, courteous, and professional service at all times while maintaining BCAA's high standard of service and image.
  • Offer additional support in light service, out of gas, unlocks, and battery boost.
  • Shuttle vehicle, battery, parts and equipment to support driver, member and fleet operations.
  • Maintain general knowledge of BCAA's products and services, as well as all Roadside Assistance operational policies and procedures.
  • Maintain care and control of BCAA equipment & documentation.
  • Adhere to all BCAA corporate standards.
What you've done

  • Completed your high school diploma or have related experience.
  • At least 23 years of related mechanic experience or an equivalent combination of education & experience.
  • You're a good driver with a clean BC Driver License Class 5. You're confident navigating our cities and towns, regardless of the vehicle size, from twoseaters to 5ton trucks.
  • Strong communication & customer service skills.
  • Ability to use good judgment and decision making to provide a safe environment for Members and Fleet Drivers.
  • Ability to operate on a shift work schedule.
  • Must complete a mandatory Fleet Blocker TCP training course (within the first two days of the role)
- o Level 1 First Aid Training preferred

What we offer:

  • Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive and contagious.
  • Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
  • You'll receive a wellness account and Flexfits Benefits Program to meet your personalized lifestyle needs and a health care spending account to keep your body, mind and soul growing.
  • You'll receive a comprehensive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
  • You'll become a BCAA member, with access to the outstanding deals and discounts that go along with it.
  • We're named one of Canada's Top Employers for 5 years in a row with a constant focus on how to build a better workplace for all our team members.
  • Internal Applicants: _
  • August 4, 2023_
- . Please note this is a _

  • Grade 8 _

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