![Citi](https://media.trabajo.org/img/noimg.jpg)
Customer Service Analyst
1 week ago
The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.
The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:
- Manage a portfolio of highprofile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
- Provide coaching and support to team and serve a point of contact for escalations.
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Advise on and advocate the implementation of process improvement and reengineering to improve client experience
- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
- Escalate customer feedback, processing delays and errors appropriately
- Conduct necessary analysis to resolve problems, liaising with internal teams on escalation, as necessary
- Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
- Participate in and advise on inquiryvolume reduction, client experience initiatives and crossdepartmental initiatives
Qualifications:
- 25 years of customer experience
- Relevant experience (business/financial environment) preferred
- Demonstrated project management and organizational skills to prioritize multiple tasks
- Proven selfreliance and accountability and ability to manage risk.
- Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
- Proven investigative and analytical skills
- Consistently deliver highquality customer service with focus on building client relationships and achieving quality results
- Bilingual English and French is preferred.
- Ability to work regular business hours or shift hours as assigned.
Education:
- Bachelor's degree/University degree or equivalent experience
Job Family Group:
Customer Service
-
Job Family:
Institutional Customer Service
-
Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law" poster. View the
EEO is the Law Supplement.
View the
EEO Policy Statement.
View the **Pay Transparency Posting
-
Customer Success Analyst
1 week ago
Toronto, Ontario, Canada Harry Rosen Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business._Customer Success AnalystFull Time Permanent Reporting to Director, Customer Success_ Harry Rosen_ Central Office, 77 Bloor Street W._ Hybrid (Remote/Office)_Harry Rosen is the premier destination for Luxury...
-
Customs Compliance Analyst
2 days ago
Toronto, Ontario, Canada Kuehne+Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto site is looking for a newCustoms Compliance Analyst to join our Customs team.Your RoleAs a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve as the...
-
Customer Experience Operations Analyst
1 week ago
Toronto, Ontario, Canada EightSix Network Inc Full timePosition: Customer Experience Operations Analyst Company: CST Savings Inc. Reports to: Manager, Customer Experience Operations Location: Flexible Work Location Arrangements Available Application Deadline: May 24, 2024 Role Summary: The Customer Experience Operations Analyst reports to the Manager, Customer Experience Operations and is responsible...
-
Client Services Analyst
1 week ago
Toronto, Ontario, Canada beBee Professionals Full timeBeBee Professionals is looking for a Client Services Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our clients, ensuring that their needs are met in a timely and efficient manner.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as a...
-
Customer Collaboration Analyst
1 week ago
Toronto, Ontario, Canada Agropur Full timeJob Type: Temporary (Fixed Term) Invest in you, JOIN AGROPUR. We dairy you The role of the Customer Collaboration Analyst is to support critical decisions and submit recommendations whose effects impact both customer inventory and our own inventory. This is a temporary role to cover a leave of absence. What's involved in this role Leading and...
-
Customer Experience Analyst
1 week ago
Toronto, Ontario, Canada Unilever Full timePosition SummaryThe Customer Experience Analyst is the primary point of contact for customer Replenishment. The role is critical to developing a high quality relationship with this supply chain driven customers, and plays a vital internal role supporting sales growth and driving operational efficiencies while working collaboratively with Supply and Demand...
-
Chef de Projet, Intelligence Artificielle
1 week ago
Toronto, Ontario, Canada CUSTOMER EXPERIENCE Full timeCode de demande: 407636Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde.Si vous êtes prêt à donner corps à des idées innovatrices et à...
-
Customer Success Analyst
1 week ago
Old Toronto, Ontario, Canada Accelex Technology Limited Full timeClient Success Analyst Job Spec- Accelex (Toronto)About Accelex: Accelex is a cutting-edge financial technology company specializing in private markets. Our platform leverages the latest AI and machine learning technologies to provide valuable insights to alternative investors. We're on a mission to revolutionise private markets and create a more sustainable...
-
Service Desk Analyst II
1 week ago
Toronto, Ontario, Canada OnX Canada Full timeJob PurposeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
-
Servicing Analyst
1 week ago
Toronto, Ontario, Canada IFG International Financial Group Ltd Full timeOur client, a Top 5 Bank, is looking for a Servicing Analyst for a 6-month in office contract in Toronto. This is an excellent opportunity for a Servicing Analyst - Intermediate with a technology and operations background. As a Servicing Analyst - Intermediate your duties will include but not be limited to: Reviewing and auditing transactions processed...
-
Customer Experience Analyst Bilingual
1 week ago
Toronto, Ontario, Canada GM Financial Full timeOverview Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. ...
-
IT Service Desk Analyst
1 week ago
Toronto, Ontario, Canada The Hillman Group Full timeWho We Are & What We DoThe Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you likely know our products.The Hillman Group Canada employs over 700 employees in 2...
-
Customer Supply Chain Analyst
1 week ago
Toronto, Ontario, Canada coty Full timeCUSTOMER SUPPLY CHAIN ANALYSTToronto, ON COTY is looking for smart leaders who are fast and passionate. Under the guidance of the Customer Supply Chain Manager, the role is to impact business with improved customer's fill rate and in-stock execution while minimizing company's inventory liability and customer working capital. The Customer Supply Chain...
-
Customs Compliance Analyst ZZ-TA
24 hours ago
Toronto, Ontario, Canada Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto site is looking for a new Customs Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve as...
-
Customer Supply Chain Analyst
1 week ago
Toronto, Ontario, Canada COTY Full timeCUSTOMER SUPPLY CHAIN ANALYST Toronto, ON COTY is looking for smart leaders who are fast and passionate. Under the guidance of the Customer Supply Chain Manager, the role is to impact business with improved customer's fill rate and in-stock execution while minimizing company's inventory liability and customer working capital. The Customer Supply Chain...
-
Customer Service Rep
1 week ago
Toronto, Ontario, Canada Canadian Linen and Uniform Service Corp Full timeAbout Canadian Linen & Uniform ServiceCanadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a...
-
Customer Service/inside Sales Representative
1 week ago
Toronto, Ontario, Canada Superior Food Service Full timeCustomer Service / Inside Sales AssociateYou will be expected to fulfil the following duties of the position (including but not limited to):Main Responsibilities:Process Orders (phone or electronic orders)Customer/client liaison - communication with customers to ensure total customer satisfactionUpsell existing customersEffectively handling inbound and...
-
Coord-customer Service
1 week ago
Toronto, Ontario, Canada Canadian Linen and Uniform Service Corp Full timeCanadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional...
-
Analyst, Full Service
1 week ago
Toronto, Ontario, Canada Coca-Cola Canada Full timeAbout This Opportunity The Vending Analyst will be a direct report to the Sr. Manager, Strategic Customer Vending Initiatives. The role is centered around formulating strategies to enhance sales and operational efficiencies within the Vending Initiatives organization. The Analyst will offer extensive support to the Full-Service Vending team, perform...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Ontario, Canada Dawn InfoTek Inc. Full timeDawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.We are currently seeking competent individuals to fulfill the role of Foreign Currency...