Manager, IT Technology Governance

2 weeks ago

Edmonton, Alberta, Canada CWB Financial Group Full time

At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we do

Manager, IT Technology Governance

Role Specifications

Everyday flexibility. Hybrid work environments. Collaborative connection.

CWB Corporate

Put a new on your banking career

We're different from the big banks in we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

The opportunity

Lead the oversight and management of technology governance framework, policies, and procedures to help manage and mature IT Governance practices across CWB Financial Group. The Manager of Technology Governance will play a crucial role in ensuring that technology initiatives align with the organizations strategic goals, comply with regulations, and adhere to best practices. This includes maintaining technology governance frameworks, policies and procedures and providing guidance and support to technology teams on IT Governance matters.

Specific Accountabilities

FINANCIAL PILLAR

Assist in the development of the IS capital and NIE budgets, ensuring alignment with IT governance frameworks and objectives. Verify vendor expenditures and ensure value for money in accordance with governance guidelines Manage contracts between CWB Financial Group and external vendors including software procurement and licence renewal, as well as the management of inventory, software licenses, and vendor relationships in compliance with IT governance policies. Must evaluate vendor IT risk and identify opportunities to improve value for money while reducing risk. Lead IS through the implementation and maturation of various ITIL service management best practice processes, which requires the ability to work collaboratively across and at all levels of IS.

CLIENTS PILLAR

Collaborate with stakeholders to define and implement technology governance standards and guidelines Establish or recommend policy for management of IT services across the entire corporation. Make recommendations and assist with the development of IS policy and procedure by applying judgment to help adapt guidelines to achieve the desired result for internal and external stakeholders.

SUPPORT PILLAR

Implement, evaluate and improve operational processes and IT services. Measure and report on Service Level Agreements and Key Performance Indicators for the IS department, ensuring compliance with governance guidelines. IT Governance: Establish processes for identifying, assessing and mitigating IT-related risks in accordance with established governance guidelines Monitor and report on effectiveness of IT governance measures, recommending improvements and adjustments as necessary Lead the coordination of IT compliance efforts, ensuring adherence to relevant regulations and industry standards. Oversee the management of IT audits and assessments, tracking the implementation of audit recommendations and ensuring compliance with governance requirements Provide guidance, training and support to the organization on IT governance policies, procedures, and best practices Collaborate with leadership to ensure that IT governance efforts align with and contribute to overall organizational goals and strategies. Service Management: Develop and maintain a listing of services offered by IS (Service Catalog). Work with other IS team members in the development of service level agreements (SLA) or operational level agreements (OLA) for the applications and services supported and provided by IS. Measure, monitor and report on performance against SLA/OLA to identify potential problem areas and refer them on to applicable management. Provide recommendations or aide in the development of process changes to resolve issues. Contribute to the improvement of the IS client satisfaction rating (internal annual survey). Asset\Vendor Management: Responsible for evaluating service provider performance and developing recommendations for re-negotiation of key contracts - ensuring that vendors are delivering good value for money within IT governance boundaries. Maintain an asset register specific to Technology currency ensuring that purchases and disposals are accurately recorded. Assist in the management of vendor and key supplier relationships and contracts to meet business operational and financial objectives. Stay informed about industry trends, emerging technologies, and regulatory changes that may impact IT Governance practices Significant risk is mitigated through this role as the Change Management process is a significant control point for initiatives related to technology that impact the entire corporation. Standardize the controlled implementation of IT changes. Ensure that changes are implemented with minimum adverse impact on IT services, and that they are traceable. Change Management: Manage the governance of the IT change management process.

PEOPLE PILLAR

Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings. Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel. Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment. Accept responsibility and hold themselves accountable for their actions and results. Make decisions guided by common sense and sound business judgement. Prepare and regularly review my annual goals and career development plan with the AVP, Client Services. Promote cooperation and commitment within the ORGANIZATION Group towards the attainment of common goals enabling productive group interaction

Skills and competencies that will take you further

Education

University degree/diploma in technology or business or equivalent experience.

Professional Experience

7+ years of IS/IT work experience and related study, with strong background and understanding of the various functions of an IT department. 3+ years' experience in service management, with a solid understanding of industry best practices (including but not limited to change management, vendor management, incident management, problem management, configuration management). Experience must include leading the implementation and ongoing management of service management processes and experience with ITSM tools. ITIL V3 Foundations Certificate, ITIL training in Service Catalogue or Service Offering and Agreements considered an asset. Strong understanding of IT governance frameworks such as COBIT, ITIL, or ISO 27001, NIST Familiarity with relevant laws and regulatory bodies

Personal Competencies

Ability to prioritize and manage a number of tasks simultaneously with minimal supervision. Excellent written and oral communication skills in order to communicate with both technical and business team members/stakeholders and external service providers. Strong focus on customer service and direct experience in developing service level agreements.

Why work with us?

Your success is our obsession And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work in 2023 as one of Canada's top 50 Best Workplaces & recipient of Waterston Human Capital's Most Admired Corporate Culture 2023.

. We offer an award-winning benefits package that includes:

Hybrid work environments Everyday flexibility Generous company-funded health coverage Health care spending account A flexible wellness program generous time-away options to unplug, rest & recover

We commit to our employees' development and help them reach their professional goals with:

Organization wide coaching services Mentorship Education support & training programs

Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

#LI-EH1

IND-EH

As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.

Closing Date:

Position closes at 12:01am on the close date identified below.

06/17/2024

  • Manager, Government Relations

    2 weeks ago

    Edmonton, Alberta, Canada CSA Group Full time

    Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place.It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Technology Advisor

    2 weeks ago

    Edmonton, Alberta, Canada Technology Helps Full time

    Overview: We are seeking a Technology Advisor with a profound ability to support our clients' IT needs, adept in troubleshooting network and IT equipment challenges. This role is ideal for a proactive, customer-oriented individual with a deep understanding of IT infrastructure and a keen aptitude for problem-solving. The position involves on-site client...

  • Governance Project Manager

    2 weeks ago

    Edmonton, Alberta, Canada College of Registered Nurses of Alberta Full time

    The College of Registered Nurses of Alberta (CRNA) is a regulatory college under the Health Professions Act (HPA). The CRNA is committed to meeting and exceeding its legislative responsibilities by using a Right-touch regulation approach.Governance Project Manager (Contractor)The Senior Project Manager will work with CRNA's Governance and Operations Teams to...

  • Government Relations

    2 weeks ago

    Edmonton, Alberta, Canada NAIT Full time

    Join the Northern Alberta Institute of Technology (NAIT), a leading polytechnic institution in Alberta, as we expand our government relations team by welcoming a Government Relations and Policy Coordinator.As part of NAIT's commitment to maintaining strong relationships with internal and external stakeholders, this role will support the Director of...

  • Manager, Business Technology

    2 weeks ago

    Edmonton, Alberta, Canada ATCO Group Full time

    Manager, Business Technology & DataDivision: ATCO ElectricLocation: Edmonton, ABDESCRIPTION: Always there. Anywhere_. That's us We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise, and we have the courage to...

  • Program Manager, Technology Investment and

    2 weeks ago

    Edmonton, Alberta, Canada City of Edmonton Full time

    Program Manager, Technology Investment and Financial ManagementJob Number:46410The Role:Reporting to the Director, Technology Planning and Business Engagement, the Program Manager will work directly with businesses and other stakeholders to prioritize technology investments. This approach represents a marked shift of focus from a low-level, transactional...

  • Technology Project Manager

    2 weeks ago

    Edmonton, Alberta, Canada Cybera Full time

    Cybera, Alberta's not-for-profit technology accelerator, is looking for a technology project manager in Calgary with grant writing and business development experience to join the team. We are seeking an enthusiastic individual with strong core skills in scrum who is adept at working with virtual teams.The workload is highly dynamic and consequently, the...

  • Cyber Security Project Manager

    2 weeks ago

    Edmonton, Alberta, Canada AlphaForce Technology Solutions Full time

    Requisition Name : Project Manager (IT) - SeniorLocation of Work : ST, Edmonton, Alberta CAN T6H 5T6DescriptionProject Name:Cybersecurity Vulnerability Mitigation ProgramTI-AMS, Sustainability and Continuous Improvement Initiative (ASCII)TRA Revenue ModernizationScope:Technology Refresh ProjectTarget Date for completion is March 31, 2024.TRA Revenue...

  • Governance Analyst

    2 weeks ago

    Edmonton, Alberta, Canada Government of Alberta Full time

    Job Information:Job Requisition ID: 36716Ministry: HealthLocation: EdmontonFull or Part-Time: Full TimeHours of Work: 36.25 hours per weekRegular/Temporary: RegularScope: Open CompetitionClosing Date: January 9, 2023Classification: Program Services 2About Us:The Ministry of Health leads work in the areas of Alberta health insurance and benefits, doctors,...

  • Director, Government Relations

    2 weeks ago

    Edmonton, Alberta, Canada MacEwan University Full time

    DIRECTOR, GOVERNMENT RELATIONSUNIVERSITY RELATIONSCompetition No. CATEGORYSALARYCLOSING DATE Full-Time Continuing (35 hours per week) $111,857 to $146,813 per annumMarch 24, 2024About Us: MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown...

  • Government Grant Accountant

    2 weeks ago

    Edmonton, Alberta, Canada beBee Professionals Full time

    Job Title: Government Grant AccountantLocation: Edmonton, ABCompany: beBee ProfessionalsJob Description:We are looking for an experienced Government Grant Accountant to join our team in Edmonton, AB. The successful candidate will be responsible for managing the financial aspects of government grants, including budgeting, forecasting, and reporting.The...

  • Technology Analyst Student

    2 weeks ago

    Edmonton, Alberta, Canada PCL Constructors Inc. Full time

    Responsibilities Assists in provisioning, monitoring, and maintaining mission-critical cloud infrastructure Remediate incident escalations from customers, vendors, and other Business Technology teams Assists in the development and maintaining of policies and governance in our cloud infrastructure Assists with Research and Development initiatives and...

  • Sr. Project Manager with application upgrade experience to oversee multiple Core Technology Lif

    2 weeks ago

    Edmonton, Alberta, Canada S I Systems Full time

    Sr. Project Manager with application upgrade experience to oversee multiple Core Technology Lifecycle Management initiatives.Our client is seeking a Sr. Project Manager with application upgrade experience to oversee multiple Core Technology Lifecycle Management initiatives.Hybrid model in Edmonton or Calgary.Responsibilities:Manage and track performance of...

  • Government and Community Relations Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Flair Airlines Ltd. Full time

    Are you ready to take your career to new heights?Job Title:Government and Community Relations SpecialistDepartment:Executive Office and Corporate ServicesLocation:Edmonton, AB or Calgary, ABWork Arrangement:In person. The Government and Community Relations Coordinator works in an officebased environment located at our Corporate office in Edmonton, AB or...

  • Manager, Marketing Technology

    2 weeks ago

    Edmonton, Alberta, Canada Fountain Tire Full time

    Overview:Fountain Tire is looking for an experienced Marketing Technology Manager to join the Marketing team in our South Edmonton Corporate Head Office.SUMMARYWhat do we offer?- Salary starting at $120,000 per year (Based on experience):Recognition and incentives for your contribution to the organization Training allowances that support individual growth...

  • Director, Strategy and Governance

    2 weeks ago

    Edmonton, Alberta, Canada the Ladders Full time

    Job InformationJob Title: Director Strategy and Governance Job Requisition ID: 58567Ministry: JusticeLocation: EdmontonFull or Part-Time: FullTimeHours of Work: 36.25 hours per weekPermanent/Temporary: PermanentScope: Open CompetitionClosing Date: May 30, 2024Classification: Senior Manager Zone

  • Business Technology Analyst

    2 weeks ago

    Edmonton, Alberta, Canada City of Edmonton Full time

    Job Number:49601**Edmonton Transit Service (ETS) is a fully integrated, progressive, easy-to-use public transit system that provides over 80 million rides every year.Transit plays an important role in city building and provides seamless connection within Edmonton and the region by focusing on three pillars: service, infrastructure, and technology.ETS is...

  • Strategic Sourcing Senior Manager, Technology, Digital

    2 weeks ago

    Edmonton, Alberta, Canada ATB Full time

    Welcome to the world of ATB!At ATB, we pride ourselves on standing out from the crowd. You see, working here is more than just a job; it's an experience. We've earned our spot on numerous prestigious employer lists, and that's because of our incredible culture. When you join us, you're not just another employee—you're part of a family that values your...

  • Technology Analyst Student

    2 weeks ago

    Edmonton, Alberta, Canada PCL Construction Full time

    The future you want is within reach.At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.We're also looking at what's next for you and how we can help you...

  • Technology Analyst Student

    2 weeks ago

    Edmonton, Alberta, Canada PCL Construction Full time

    The future you want is within reach.At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.We're also looking at what's next for you and how we can help you...