Technical Investigator

1 week ago

Vancouver, British Columbia, Canada College of Pharmacists of British Columbia Full time

Who We Are Founded in 1891, the College of Pharmacists of British Columbia is located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh).

The College is a BC health regulatory body and is a vital link in the chain of trust between patients, pharmacists, and pharmacy technicians; Its job is to protect the health and safety of the public by licensing and regulating pharmacists and pharmacy technicians and the pharmacies where they practice.

The College is responsible for making sure every pharmacist and pharmacy technician in BC is fully qualified and able to provide the public with safe and ethical pharmacy care.

We help to ensure that Indigenous Peoples have access to a culturally safe healthcare system, free from Indigenous-specific racism.

Based in the BC lower mainland, the College is seeking to hire an individual with strong written, verbal, and interpersonal communication skills to take on the temporary full-time position of Investigator for a 2-year term with a possible extension.

The successful candidate will have a post-secondary degree, diploma or professional certificate in pharmacy, health care, criminology, law, public administration, investigations or in a related field.

Being a registered pharmacist or pharmacy technician with at least 5 years of pharmacy practice experience is a strong asset.

Acknowledges and responds to complaint and investigation related intake inquiries from internal and external parties.

  • Resolves complaint inquiries, as appropriate.
  • Plans and conducts complaint investigations in accordance with the Health Professions Act (HPA) and/or in conjunction with team members.
  • Liaises and corresponds with internal and external parties to gather information towards resolution and disposition/decision of complaint files.
  • Analyzes evidence, prepares documentation, and develops recommendations for disposition of complaint files and for presentation to the Inquiry Committee.
  • Presents complaint files, and investigation findings to the Inquiry Committee.
  • Ensures undertakings by registrants are completed consistent with the department's established monitoring process.
  • Follows-up with registrants and other parties for complaint files to ensure compliance and deadlines of requests for information, responses, and remedial actions are met.
  • Collaborates with the College's general counsel and/or external legal counsel on discipline cases, including but not limited to, facilitating the drafting of the citation, and preparing the file for hearing, identifying, and collating evidence, and coordinating availability of witnesses.
  • Collaborates with the College's general counsel and/or external legal counsel on Inquiry matters and seeks legal advice when necessary.
  • Deals directly with registrant's legal counsel or assists the College's general counsel or external legal counsel to review and respond to submissions/requests for reconsideration and negotiate agreements.
  • Provides updates of complaints data or deadlines to the department's administrative staff to ensure all the databases are current and accurate.
  • Identifies the appropriate files for the "record" as required by the Health Professions Review Board as necessary, conducts appropriate research, analysis and prepares written submissions together with the College's general counsel or external legal counsel, as necessary.
  • Writes case summaries for complaint files as directed by the Inquiry Committee.
  • Writes public notification for complaint files when required under Section 39.Collaborates with other law enforcement agencies, regulatory bodies, third party payers, and federal and provincial agencies as required.
  • Collaborates with Conduct, Inquiry and Remediation Manager and/or Director to review and prioritize complaints received based on established departmental metrics.
  • Keeps current and accurate records regarding all administration related to assigned duties, including travel and expense claims, and updating of personal calendar.
  • Post-secondary degree, diploma or professional certificate in pharmacy, health care, criminology, law, public administration, investigations or in a related field.
  • Valid British Columbia driver's license with a clean driving record and a reliable vehicle with $2 million in third party liability insurance.
  • Registered pharmacist or pharmacy technician in good standing with at least 5 years of pharmacy practice experience is a strong asset.
  • Knowledge of and commitment to trauma-informed principles and practices, diversity, inclusion, and cultural safety and humility as they apply to health care, investigations, and complaints resolution.
  • Strong report writing, research, evaluative, analytical, and interviewing skills.
  • Proficient in Microsoft Office (Intermediate to Advanced level in Outlook, Word, Excel, PowerPoint).
  • an attractive paid-time off package that gives annual vacation, personal days, and additional days off during the year-end office closure; and extended benefits that include healthcare a defined benefit plan with the Municipal Pension Plan. We have a flexible work environment that includes a hybrid work model with an assigned schedule. The College offers accommodation for applicants with disabilities to take part in the selection process.

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