Data Support Analyst

1 week ago

Toronto, Ontario, Canada CI Financial Full time

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

We are currently seeking a Data Support Analyst to join the Data and Analytics team in the Wealth Technology group at CI Wealth. The Data and Analytics team supports the organization through data management, data governance, reporting, and business intelligence and insights. The successful candidate will be responsible for supporting data operations and troubleshooting of data related issues (job errors and data discrepancies).

The ideal candidate will have a strong background in both operations support and data processes.

RESPONSIBILITIES:

Respond to inquiries and requests for information from stakeholders promptly. Monitor daily data processes and provide necessary status reporting. Work with stakeholders across multiple teams to identify issues. Document and maintain the tracking of issues, provide updates to stakeholders, and escalate when necessary. Perform initial troubleshooting of issues and, when necessary, work with development and business teams towards a resolution. Assist in the testing of existing and new data management solutions. Document and maintain existing and new data operational processes flows. Identify areas for improvement throughout the data operational processes, and work with data analysts and engineers to implement these enhancements.

QUALIFICATION REQUIREMENTS:

Experience

2+ years of work experience in systems support and data troubleshooting.

Education/Training

Post-secondary degree in a technical discipline.

Knowledge, Skills, and Abilities

Strong problem-solving skills and attention to details. Strong working knowledge and understanding of SQL. Ability to perform data investigations via data queries. Knowledge and experience with the following tools:Issue tracking systems e.g., JIRA, TrelloLogging technologies e.g., AWS CloudWatch, Log4jModelling e.g., MS Excel, MS VisioDatabase system e.g., PostgreSQL, SQL Server, SybaseCloud Technology e.g., AWS, Microsoft Azure A strong analytical mindset and sophisticated written and verbal communication skills. Experience in the Financial Services Industry is an asset. Ability to work within an organization based upon continuous improvement.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

WHAT WE OFFER

Modern HQ location within walking distance from Union Station Flexible & Hybrid Work Program Equipment Purchase Program Training Reimbursement Paid Professional Designations Employee Share Purchase Program (ESPP) Corporate Discount Program Enhanced group benefits Parental Leave Top–up program Fitness membership discounts Volunteer paid Days Complimentary vending machines

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

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