Salesforce Platform Manager

2 weeks ago


Vancouver, British Columbia, Canada EightSix Network Inc Full time $75,000 - $100,000
Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world's top influencer marketing platforms.

Distinguished as a leader in the G2 Spring Report we are revolutionizing social commerce, connecting creators, influencers, and brands in ways that redefine industry standards.

If you're passionate about building connections, have a strong customer-centric mindset, and are excited about taking Creator to greater heights, let's talk.

#We're looking for a Manager of Customer Success to build and lead a dynamic team focused on delivering exceptional customer experiences and outcomes for our clients.

Your role is instrumental in shaping our customer success strategy to drive customer satisfaction, adoption and retention.

You will collaborate cross-functionally to deliver a seamless customer experience, leveraging data-driven insights to optimize customer engagement and drive continuous improvement.

Grow, lead, and mentor a high-performing team of Account Managers, providing guidance and coaching
Develop and implement customer success initiatives and processes to drive adoption, retention, and expansion across our customer portfolio
Create and manage an agile, dynamic and growth-oriented structure within the Customer Success team as we double and then double again our customer accounts
Develop, monitor and maintain Customer Success SOPs to ensure the scalability of your department as it grows. Complete annual and quarterly planning for the Customer Success department, budget, and establishing individual and team OKRs.
Effectively manage the Customer Success department budget and optimizing allocated financial resources
Manage customer escalations and resolve challenging customer issues with a focus on maintaining customer satisfaction and loyalty
Collaborate closely with Product, Engineering, and Sales to deliver a seamless customer experience
Analyze customer data and feedback to identify trends, opportunities, and areas for improvement for our client experience
Track, analyze, and maintain customer success metrics and KPIs to track team performance and demonstrate value to stakeholders
Keep up-to-date on the industry, competitors, and other relevant topics, using insights to improve or create new customer success strategies
Bachelor's degree in Business, Marketing, Communications, or a related field
~4+ years of proven experience as a Customer Success leader
~ Strong leadership and team management skills, with a proven ability to inspire and motivate teams to deliver exceptional customer experiences.
~ Detail-oriented, and able to manage multiple projects in a fast-paced and changing environment
~ Experience working cross functionally with Product, Engineering, Marketing & Sales Teams
~ Experience in the Creator economy, Influencer Marketing, or Affiliate Marketing is an asset
~ Experience with Salesforce and Catalyst is an asset

A competitive salary and benefits package (health, dental, and vision insurance)
A vibrant office in downtown Vancouver with the flexibility of remote work 2 days per week
We offer a starting salary of $75, ,000 CAD + equity
Be the first to be notified about new Manager of Customer Success jobs in Vancouver, bc
Applying to Manager of Customer Success @ Creator.

  • Vancouver, British Columbia, Canada Eminence Organic Skin Care Full time

    Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PST We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary As the...


  • Vancouver, British Columbia, Canada Eminence Organic Skin Care Full time

    Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.Role SummaryAs the Salesforce...


  • Vancouver, British Columbia, Canada Eminence Organic Skin Care Full time

    Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.Role SummaryAs the Salesforce...

  • BI Manager/Director

    2 weeks ago


    Vancouver, British Columbia, Canada Salesforce Full time

    About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...


  • Vancouver, British Columbia, British Columbia, Canada Eminence Organic Skin Care Full time

    Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.Role SummaryAs the Salesforce...


  • Vancouver, British Columbia, Canada Creator Full time $75,000 - $100,000

    Manager of Customer Success Title: Manager of Customer Success Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world's top influencer marketing platforms. Distinguished as a leader in the G2 Spring Report we are revolutionizing...


  • Vancouver, British Columbia, Canada Salesforce Full time

    Job Category :SalesJob Details:**About Salesforce: ***: We're Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you're in the right place. Through our #1 CRM, Customer 360, we help companies blaze...

  • Software Engineer

    2 weeks ago


    Vancouver, British Columbia, Canada Salesforce, Inc. Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Software Engineering SMTS page is loaded Software Engineering SMTS Apply remote type Office - Flexible locations Canada - Vancouver time type Full...

  • Manager, Salesforce

    2 weeks ago


    Vancouver, British Columbia, Canada KPMG Full time

    Overview:At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.What you will do:As a Salesforce Solution Architect your responsibilities will include, but are not limited to:Development of CRM strategies, defining implementation...

  • Salesforce Developer

    2 weeks ago


    Vancouver, British Columbia, Canada Marqeta, Inc. Full time

    Marqeta is on a mission to change the way money moves. We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card-issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real-time. Marqeta is powering the most...

  • Salesforce Developer

    2 weeks ago


    Vancouver, British Columbia, Canada Marqeta, Inc. Full time

    Marqeta is on a mission to change the way money moves. We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card-issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real-time. Marqeta is powering the most...


  • Vancouver, British Columbia, Canada New Value Solutions Full time

    New Value Solutions, a national IT consulting company, is seeking a Salesforce Administrator to help our client with the design and delivery of digital health tools and platforms, involving Salesforce delivery and platform support, for the ongoing evolution of a connected health system and digitally enabled health care. Responsibilities:Configuration and...


  • Vancouver, British Columbia, Canada NeuraFlash Full time

    About NeuraFlash:We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...


  • Vancouver, British Columbia, Canada BZAM Management Inc Full time

    BZAM Ltd. is as awesome as it soundsYOUR RESPONSIBILITIES: Supporting the administration of Salesforce including fields, layouts, reports, dashboards, and security. Configuring and maintaining custom objects, record types, fields, formulas, data validation rules, triggers, flows, and processes. Extending and maintaining user access controls including...


  • Vancouver, British Columbia, Canada Rise People Full time

    Full-time Feb 15, 2024 Must-have skills· 5Y + Salesforce Administration (Permission Set at scale & Permission Set Groups Management, Restriction Rules, Record-Based-Configurations at scale, Scaling Multiple Flows)· HIGHLY Proficient in out-of-the-box Salesforce capabilities. Sales Process, Service Process, Salesforce Platform Security Model (internal and...


  • Vancouver, British Columbia, Canada Canada Drives Full time

    Must-have skills 5Y + Salesforce Administration (Permission Set at scale & Permission Set Groups Management, Restriction Rules, Record-Based-Configurations at scale, Scaling Multiple Flows) HIGHLY Proficient in out-of-the-box Salesforce capabilities. Sales Process, Service Process, Salesforce Platform Security Model (internal and external), Integration...

  • Salesforce Architect

    2 weeks ago


    Vancouver, British Columbia, Canada New Value Solutions Full time

    New Value Solutions, a national IT consulting company, is seeking a Salesforce Architect to help our client with the design and delivery of digital health tools and platforms, involving Salesforce delivery and platform support, for the ongoing evolution of a connected health system and digitally enabled health careResponsibilities: Data...

  • Salesforce Designer

    2 weeks ago


    Vancouver, British Columbia, Canada New Value Solutions Full time

    New Value Solutions, a national IT consulting company, is seeking a Salesforce Designer / Functional Analyst to help our client with the design and delivery of digital health tools and platforms, involving Salesforce delivery and platform support, for the ongoing evolution of a connected health system and digitally enabled health care.Responsibilities:Work...


  • Vancouver, British Columbia, Canada Marqeta, Inc. Full time

    We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card-issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real-time. Marqeta is powering the most well-known brands in the new economy (Block, Cash App,...

  • Salesforce Developer

    2 weeks ago


    Vancouver, British Columbia, Canada New Value Solutions Full time

    New Value Solutions, a national IT consulting company, is seeking a Salesforce Developer to help our client with the design and delivery of digital health tools and platforms, involving Salesforce delivery and platform support, for the ongoing evolution of a connected health system and digitally enabled health care. Responsibilities:Validate business...