Systems Support Analyst

2 weeks ago

Vancouver, British Columbia, Canada Vancouver Clinic Full time

In this role, you'll manage help desk calls and service requests in a timely and accurate manner, including provisioning and de-provisioning of user accounts.

responsible for supporting all Personal Computers (PC's), Thin Client's (TC's), Citrix Published Applications & VDI, Windows operating systems and applications including Epic Hyperspace.


Customer Support:

Triage & troubleshoot requests from callers and remotely assist staff with technology and application problems and accurately resolve or properly escalate as appropriate.

Create & disable user, network, and application access.
Participate in the User Support after-hours on-call rotation.
Assist users with all system network printers.

PC Support and Maintenance:
Troubleshoot connectivity problems from client systems to network port.
Coordinate installation of new equipment and software.

Working knowledge of client systems hardware such as PCs, Laptops, Thin Clients, Printers, Basic Wireless & Wired Network Communications, Tablets & Smartphones, etc.

Proven ability to meet the needs of customers and enhance software usage, in a production environment.
Technical certifications in related field (computer science, information systems, etc.) or equivalent work experience.
Two (2) years' experience providing software support and PC maintenance and help desk support

Experience with standard applications such as Epic, MS-Word, MS- Excel, MS Project, MS-Outlook, A+ or MCP Certifications a plus.

Experience with Windows operating systems.
67

In this role, you'll manage help desk calls and service requests in a timely and accurate manner, including provisioning and de-provisioning of user accounts.

responsible for supporting all Personal Computers (PC's), Thin Client's (TC's), Citrix Published Applications & VDI, Windows operating systems and applications including Epic Hyperspace.


Customer Support:

Triage & troubleshoot requests from callers and remotely assist staff with technology and application problems and accurately resolve or properly escalate as appropriate.

Create & disable user, network, and application access.
Participate in the User Support after-hours on-call rotation.
Assist users with all system network printers.

PC Support and Maintenance:
Troubleshoot connectivity problems from client systems to network port.
Coordinate installation of new equipment and software.

Working knowledge of client systems hardware such as PCs, Laptops, Thin Clients, Printers, Basic Wireless & Wired Network Communications, Tablets & Smartphones, etc.

Proven ability to meet the needs of customers and enhance software usage, in a production environment.
Technical certifications in related field (computer science, information systems, etc.) or equivalent work experience.
Two (2) years' experience providing software support and PC maintenance and help desk support

Experience with standard applications such as Epic, MS-Word, MS- Excel, MS Project, MS-Outlook, A+ or MCP Certifications a plus.

Experience with Windows operating systems.

Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).

We also offer a 401k retirement plan, with employer contributions after your first year of employment.

Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years.

Employees will also enjoy up to six paid holidays per year, depending on schedule.

Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Our mission is to provide a culture of compassion and respect for our patients and for one another, while delivering excellent high-quality care.

Our employees are vital to our growth and progress, and with that objective we embrace diversity and endeavor to create conditions that provide everyone with an equal opportunity to succeed in a safe environment.

If your passion lies in helping others, we invite you to apply with us today
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