Hospitality Manager

1 week ago

Kitchener, Ontario, Canada Conestoga Students Incorporated Full time

Position:
Hospitality Manager

Location:
Conestoga College - Doon Campus & Reuter Drive Campus (travel to other locations as required)

Reporting to:
Sr. Manager, Food & Hospitality

Time Requirement: 35 hours per week (some evenings and weekends will be required)

Pay Band (upon hire): $54,000 to $63,500

Revised:
January 2023

Company Overview


Conestoga Student Services Incorporated ("CSSI") is a part of the official student association at Conestoga College and provides healthy, affordable food options to the student population.

All full-time fee-paying students are the owners and customers of CSSI, and we are dedicated to serving the students to the best of our ability.

Working on CSSI's full-time team would give you access to the following benefits and perks:

  • Competitive salary based on job market data
  • Bonuses
  • Health & dental benefits
  • RRSP contribution plan
  • Tuition reimbursement for parttime studies
  • Reimbursement for workrelated travel expenses
  • Paid time off to observe culturally significant events
  • Flexible work hours and remote work

Position Overview


The Hospitality Manager is responsible for monitoring, managing, and improving the efficiency, productivity, and profitability of CSSI's food service and catering operations.


The Hospitality Manager also provides supervision and direction to food service staff and supervisors in the operation of CSSI's food service establishments.

In carrying out supervisory responsibilities, the Hospitality Manager must cultivate and maintain a diverse and inclusive environment in which the variety of participants' backgrounds, experiences, places of origin, racial/ethnic identities, sexual identities, gender, ages, and more are heard, respected, and valued by everyone.

This position reports directly to the Sr. Manager, Food & Hospitality.

In carrying out the duties of this position, a great deal of responsibility is exercised with final overview by the Sr.

Manager, Food & Hospitality. It is also important that the Hospitality Manager works extremely closely with the Sr.

Manager, Food & Hospitality to ensure that they are up to date on the basic overall operations of CSSI's restaurants.

In all activities, it is crucial that the Hospitality Manager recognizes that service to students is a top priority.

Duties and Responsibilities
Management of Staff

  • Daytoday management of Food Services Supervisors, fulltime staff, and student staff in our food service establishments
  • Management includes motivation of staff, conducting performance reviews, suggesting rates of pay within budgets, managing performance, and terminating when needed in conjunction with the Sr. Manager, Food & Hospitality and Human Resources
  • Ensure training and certification is created and provided to all new and current restaurant staff, including (but not limited to): Smart Serve, Safe Food Handling, Safe Knife Handling, jobspecific health & safety, cooking, serving, online ordering
  • Ensure copies of Smart Serve certifications are located behind the bar and provided to HR
  • Ensure staff members are providing quality customer service and food services to all restaurant guests
  • Plan, schedule, and coordinate staff meetings
Management of Food Service Operations

  • Oversee all food service operations at all campuses to ensure top performance
  • Responsible for managing all catering requests and developing a catering growth plan
  • Develop and implement strategies and recommendations to improve profitability within food service outlets and catering
  • Maintain current knowledge and expertise in trends, legislation, and licensing requirements of the food services industry
  • Ensure CSSI's food service operations and projects are aligned with strategic priorities and goals
  • Assist in the implementation and administration of online ordering operations at all restaurants
  • Conduct inventory checks monthly to ensure overall accuracy of ongoing counts
  • Ensure inventory orders are placed on time, received properly, and that there is always adequate stock
  • Assist in purchasing and acquiring equipment, small wares, supplies, and stock for daily restaurant operations, including submitting proper purchase request forms
  • Submit financial invoices and cheque requisitions in a timely manner
  • Liaise with suppliers and sales representatives
  • Ensure the collection of weekly/monthly service counts, submitting reports to the Sr. Manager, Food & Hospitality as required
  • Review and present labour costs, food costs, sales trends, etc. to the Sr. Manager, Food & Hospitality
  • Ensure guest feedback is collected and reported to the Manager, Food & Hospitality on a regular basis
  • Ensure all food areas are kept to a high standard of cleanliness, and that CSSI's restaurants are operating in compliance with all relevant health & safety legislation and policies (e.g. OHSA, Public Health, COVID19, Safe Food Handling, AGCO, etc.)
  • Report findings of probl

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