Program Manager

7 days ago

Calgary, Alberta, Canada Alpha House Society Full time

Salary:
$65,000 per annum, full benefits

Full Time position, Please note that this position is an overnight role

Hours:
3 on, 3 off, 12 hour shifts: Shifts are hours.

Position Summary:


Under the direction of the Director of Programs and Services, the Program Managers provide Management support for the agency 24/7.

Program managers will be responsible for program development, service delivery and program evaluations, as well as reporting writing and the allocation of staff and financial resources.

Program Managers are expected to manage crisis's, provide critical incident debriefing, and are responsible for performance management of staff.

Responsibilities:

  • Leads by example, interacts with clients in a caring, nonjudgmental manner, and ensuring staff are doing the same
  • As part of the grievance procedure, resolve client concerns
  • Provides training, coaching, mentorship, supervision and all levels of disciplinary action up to and including termination, to staff
  • Responsible for writing, conducting and reviewing performance reviews of staff, and when necessary has the authority to extend probation
  • Respond to and if necessary, investigate concerns and issues brought forward from staff related to Alpha Houses Respectful Workplace Policy, Employee Complaints and Vulnerable Adults Abuse Policy
  • Responsible for ensuring staff are able to fully function and are motivated to provide high quality client care in a warm and compassionate manner
  • Is responsible for the recruitment, selection and onboarding of staff
  • Responsible for ensuring adequate shift coverage is provided by sending out available shifts using Shift Link and assigning shifts to staff
  • Responsible for reviewing and approving time off bids/requests as well as ensuring the accuracy and approval of staff's pay
  • Attends to crisis' (i.e. seizures, overdoses and deaths) providing debriefing as a group as well as 1:1 with staff impacted
  • Ensures the safety of staff and clients by being up to date and accountable for safety protocols as well as accreditation and program audit standards
  • Works with the Program Manager and or HR in resolving problems arising with team functioning and staff issues of a serious nature
  • Partnering, interacting and building positive strategic partnerships with other agencies, community partners, local businesses and stakeholders, including resolving any concerns that may arise
  • Be accountable for ensuring the accurate collection and submission of data and statistics for funding and outcome reports
  • Ensure Agency Vehicle log books are being completed properly and report any maintenance issues to the Asset Manager
  • Provide supervision to Volunteers and practicum students
  • Delegate's responsibilities to Shift Supervisors and/or staff
  • Responsible for holding regular program meetings and staff meetings
  • Ensures the safety of staff in other 24/7 programs by checking in with teams between the hours of 2300 and 0700, seven days a week
  • Participates in management meetings including those related to Labour Relations and collective agreement proposals
  • Conduct regular reviews and audits of the Program to identify and verify compliance with accreditation and Alpha House policies, procedures and standards
  • In conjunction with staff, respond to emergencies and address community and client complaints, resolving problems, completing program audits and implementing related changes
  • While being fiscally prudent, manage the program budget to ensure the program has the necessary supplies to provide quality care to clients
  • Participate in direct service provision as needed and to cover when there are gaps in staffing

Qualifications:

  • Post-Secondary Education from a public educational institution, in a relevant field, minimum of a 2year Diploma Program, Bachelor 's degree preferred. Those in progress may be considered.
  • A minimum of 3 years of experience successfully managing a team with proven positive results in training, coaching, mentorship and performance management of employees
  • A minimum of four years' related experience, at least three of which includes direct experience in addictions, mental health, the homeless population or the indigenous
  • An understanding of addictions including: withdrawal management, harm reduction, stages of change, trauma informed care and recovery oriented systems of care
  • Strong interpersonal communication skills and the ability to communicate with discretion and maintain confidentiality of clients, staff concerns & disciplinary procedures
  • Experience in crisis management (deaths, critical incidents etc) including facilitating and debriefing groups
  • Must be tolerant, nonjudgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions and or mental health
  • Proven crisis management, problem solving skills, rapportbuilding and advocacy skills
  • Belief in harm reduction and housing first
  • Must have the a

  • Program Manager

    6 days ago

    Calgary, Alberta, Canada Hexagons Autonomy & Positioning division Full time

    Hexagon's Autonomous Solutions division seeks a Program Manager- Supply Chain and Manufacturing Operations with experience in Process Improvement Initiatives to join our organization. This role will drive synergy and efficiency across the supply chain, manufacturing, and manufacturing engineering teams, with cross-division projects and programs and oversee...

  • Program Manager

    7 days ago

    Calgary, Alberta, Canada Hexagon Geosystems Full time

    Hexagon's Autonomous Solutions division seeks a Program Manager - Supply Chain and Manufacturing Operations with experience in Process Improvement Initiatives to join our organization. This role will drive synergy and efficiency across the supply chain, manufacturing, and manufacturing engineering teams, with cross-division projects and programs and oversee...

  • Program Manager

    6 days ago

    Calgary, Alberta, Canada Alpha House Society Full time

    Salary: $65,000 per annum, full benefitsFull Time position, Please note that this position is an overnight roleHours:Sunday to Tuesday with alternating Wednesdays : Shifts are hours.Position Summary:Under the direction of the Director of Programs and Services, the Program Managers provide Management support for the agency 24/7. Program managers will be...

  • Program Manager

    6 days ago

    Calgary, Alberta, Canada Hexagons Autonomy & Positioning division Full time

    OverviewHexagon's Autonomous Solutions division is looking for a Program Manager in Supply Chain and Manufacturing Operations with a focus on Process Improvement Initiatives to join the team. This role will be pivotal in streamlining operations across supply chain, manufacturing, and engineering teams, overseeing integration across processes, teams, and...

  • Program Manager

    6 days ago

    Calgary, Alberta, Canada Alpha House Society Full time

    Salary:$65,000 per annum, full benefitsHours: Full Time, Please note that this position requires working overnights as part of the rotationPosition Summary:As part of Alpha House's Management Team, Program Managers, as a team, provide Management support for the agency 24/7. They will manage front line staff and or Shift Supervisors. Program Managers are...

  • Program Manager

    7 days ago

    Calgary, Alberta, Canada Cerebral Palsy Kids and Families Full time

    PUBLISHED:APRIL 12, 2024EXPIRY: MAY 10, 202 ONSITE CALGARY, ALBERTA FULL TIME SOCIAL SERVICESSummary:Description:Key Responsibilities: Manage the adapted bike program, ensuring it meets the needs of children with physical disabilities Manage the learn to ride program, ensuring children with disabilities learn to ride bikes with adaptations Oversee operations...

  • Program Manager

    7 days ago

    Calgary, Alberta, Canada WestJet Full time

    Employment Type: Full-time Temp Contract 6+Mos City: Calgary, AB (YYC) Posting Open Date: 06/10/2024 Posting Close Date: 06/24/2024 (Please note the posting will close at 11:59pm MST) Why WestJet: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed...

  • Program Manager

    1 week ago

    Calgary, Alberta, Canada WestJet Full time

    Employment Type: Full-time Temp Contract 6+Mos City: Calgary, AB (YYC) Posting Open Date: 06/10/2024 Posting Close Date: 06/24/2024 (Please note the posting will close at 11:59pm MST) Why WestJet: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed...

  • Program Manager

    7 days ago

    Calgary, Alberta, Canada WestJet Full time

    Job Description: The Strategic Partnerships team is on the lookout for a Program Manager to enhance and oversee WestJet's Commercial partnerships. This role involves managing external partnership relationships in alignment with the company's strategy. It requires a unique skill set, blending Commercial acumen, relationship management, and project leadership...

  • Program Manager

    4 weeks ago

    Calgary, Alberta, Canada WestJet Full time

    Employment Type: Full-time Regular City: Calgary, AB (YYC) Posting Open Date: 05/27/2024 Posting Close Date: 06/10/2024 (Please note the posting will close at 11:59pm MST) Why WestJet: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry...

  • Program Manager

    7 days ago

    Calgary, Alberta, Canada WestJet Full time

    Employment Type: Full-time Regular City: Calgary, AB (YYC) Posting Open Date: 05/27/2024 Posting Close Date: 06/10/2024 (Please note the posting will close at 11:59pm MST) Why WestJet: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry...

  • Program Manager

    3 weeks ago

    Calgary, Alberta, Canada WestJet Full time

    Employment Type: Full-time Regular City: Calgary, AB (YYC) Posting Open Date: 05/27/2024 Posting Close Date: 06/10/2024 (Please note the posting will close at 11:59pm MST) Why WestJet: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry...

  • Program Manager

    7 days ago

    Calgary, Alberta, Canada DATA Communications Management Corp. Full time

    Position: Program Manager Type: Permanent Full-Time Location: Calgary DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to...

  • Principal Program Manager

    7 days ago

    Calgary, Alberta, Canada NovAtel Inc. Full time

    Overview Hexagon's Autonomous Solutions division is looking for a Principal Program Manager - Process Improvement with experience in Process Improvement Initiatives to join our Research & Development organization. This role will focus on the Program Management of strategic cross-division projects and programs – including the management of process...

  • Sr Program Manager

    7 days ago

    Calgary, Alberta, Canada Rogers Full time

    Sr Program Manager Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects...

  • Senior Program Manager

    7 days ago

    Calgary, Alberta, Canada Motion Recruitment Full time

    Title: Senior IT Program Manager Location: Alberta T5J 4L4 CanadaDuration: 12 months contract Project Name: Investment Applications IT Program Description: Scope: The Program Manager of the Investment Applications IT Program works on behalf of the Jobs, Economy and Trade Ministry to consult with internal stakeholders to identify and support the delivery of...

  • Program Manager

    6 days ago

    Calgary, Alberta, Canada McBride Career Group Inc. Full time

    To oversee the effective and efficient functioning of all program aspects. To build relationships in community and work collaboratively and strategically with clients and employers Work with clients with high barriers to employment (i.e., Sporadic employment, limited skills/education level, language barriers and new to Alberta and Canada) To ensure all...

  • Manager of Online Program

    7 days ago

    Calgary, Alberta, Canada Unison at Kerby Centre Full time

    Unison at Kerby Centre is a non-profit organization located in the west end of downtown Calgary. Dedicated to enhancing life for older Calgarians, Kerby Centre offers an exciting opportunity to engage in meaningful community development and build a career in the charitable sector.Position: Digital Program ManagerSalary: $60,000 per yearTerms of Employment:...

  • Technology Program Manager

    7 days ago

    Calgary, Alberta, Canada MNP Full time

    Job Details Description Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Technology – Solution Delivery team as a Technology Program Manager. This diverse team of tech-savvy builders and...

  • Technical Program Manager

    7 days ago

    Calgary, Alberta, Canada SMART Technologies Full time

    Purpose of the positionDuties and Responsibilities Contribute to architecture and design discussions led by engineering teams, ensuring that decisions fit with broader strategic objectives. Coordinate technical stakeholders to assess impact to the development roadmap, resourcing, and architecture. Interface with product management to ensure technical program...