Dental Office Assistant Manager

2 weeks ago

Whitby, Canada DentalZen Full time
The responsibilities include, but are not limited to the following:
STAFF SUPERVISION:
  • Oversees staffing and ensures that each staff member understands the scope of his/her position, policies within the company, and that they receive appropriate and constructive criticism and/or training when necessary.
  • Acts as a liaison between Associates and patients.
  • Responds to conflict and provides conflict resolution.
  • Identifies and recognizes employees who may have successful career development opportunities in the company. Communicates this information to HR.
  • Assist the Office Manager to maintain staff schedules, ensuring that a position is temporarily covered appropriately in the case of an absent staff member, keeping an eye to reduce employee overtime as well (informing the Regional Office Manager when needed).
  • Call management - Ensures dental receptionists are managing calls effectively, returning calls, identifies training where needed.
  • Participates in the recruitment process with Human Resources, identify staffing needs prospectively, and as they may arise. Helps to facilitate onboarding and training, and participates also in off boarding and dismissal protocol with Human Resources.

OPERATIONAL SUPERVISION:
  • Assists Regional Office Manager to oversee production and expenditure.
  • Opens and closes the office, as required.
  • Ensures inventory control and supports cost reductions.
  • Complete administrative functions including bank deposits, invoice processing, supporting A/R, maintaining office email and mail, preparing estimates for insurance as required, working in the front desk and dental assisting when needed.
  • Maintains patient data according to regulations and company policies, ensuring that records are stored securely and in compliance with privacy and security regulations.
  • Maintains high level of professionalism in offices and motivates staff.
  • Maintains quality assurance with respect to dental procedures, customer service, sterilization techniques, and health standards. Ensures compliance with PHIPA, IPAC, and all relevant guidelines.
  • Represents office at corporate and management meetings, where required.
  • Provides management and corporate reports where necessary (including, but not limited to, production summaries, A/R ageing reports, Write-off/adjustment reports, Collection/Deposit reports, inventory counts, new patient reports, etc.).
  • Ensures clinic is stocked and operational, communicating any needs to the Regional Office Manager.
  • Supports marketing and promotional initiatives.
  • Takes responsibility for the appearance and functionality of the office, ensuring a safe, professional, and clean environment.
  • Works with management across the company, if assistance or insight is needed.

PATIENT EXPERIENCE:
  • Sets the standard for communication with patients, responding efficiently and appropriately to patient needs and inquiries, and establishing relationships where possible.
  • Takes responsibility for the smooth and efficient flow of patients and handles any situation which may be slowing or stopping patient flow.
  • Manages patient scheduling and direct patient traffic flow. Oversees that new patient intake is completely fully.
  • Presents treatment plans to patients when needed.
  • Educates patients whenever possible and appropriate and ensures that all staff members are educating patients appropriately.
  • Resolves patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.

  • Dental Assistant

    4 weeks ago

    Whitby, Canada Whitby Dental Office Full time

    We are a friendly, general dentistry practice in North Whitby looking for a part time dental assistant. Non-corporate, 4 operatory practice. Relaxed, supportive office culture. - 3 days a week to start but must be available to work Tuesdays - availability 1-2 Saturdays (8:30am-2pm) per month is an asset. Never on long weekends - Fully computerized practice...

  • Dental Assistant

    2 weeks ago

    Whitby, Canada Whitby Dental Office Full time

    We are a friendly, general dentistry practice in North Whitby looking for a part time dental assistant. Non-corporate, 4 operatory practice. Relaxed, supportive office culture. 3 days a week to start but must be available to work Tuesdays- availability 1-2 Saturdays (8:30am-2pm) per month is an asset. Never on long weekends Fully computerized practice...

  • Dental Assistant

    3 weeks ago

    Whitby, Canada Whitby Dental Office Full time

    Responsibilities: - Assist the dentist during dental procedures - Prepare treatment rooms and instruments in timely manner for dental procedures - Take and develop dental x-rays - Sterilize and maintain dental instruments and equipment **Experience**: - Minimum of 1 year of experience as a Dental Assistant **Job Types**: Part-time,...

  • Dental Assistant

    2 weeks ago

    Whitby, Canada Whitby Dental Office Full time

    Job Type: Fixed term contractContract length: 12 monthsSchedule: 8 hour shiftAbility to commute/relocate: Whitby, ON: reliably commute or plan to relocate before starting work (required)Experience:Dental Assisting: 1 year (preferred)Licence/Certification: Certified Dental Assistant (preferred)Work Location: One location

  • Dental Receptionist

    1 week ago

    Whitby, Canada Whitby Dental Office Full time

    Responsibilities: - Greet and welcome patients as they arrive at the dental office - Verify patient insurance coverage and collect necessary information - Assist with billing and payment processing - Maintain patient records and update information as needed - Coordinate with dental staff to ensure smooth patient flow - Provide excellent customer service and...

  • Dental Office Manager

    2 weeks ago

    Whitby, Canada Brooklin Dental Centre Full time

    Dental Office Manager Responsibilities: Guaranteeing office productivity, managing all internal office procedures and practices. Submit patient claims to insurance companies, utilities, and other expenses. Manage the inventory of dental office supplies, and order replacements when needed.- management of marketing and communications efforts; ensuring...

  • Dental Assistant

    4 weeks ago

    Whitby, Canada Daniels Dental Full time

    Job Summary: We are seeking a skilled and dedicated Dental Assistant to join our team. As a Dental Assistant, you will work closely with the dentist and dental team to provide high-quality dental care to our patients. Your role will involve assisting with various dental procedures, maintaining patient records, and ensuring a comfortable and positive...

  • Dental Office Manager

    2 weeks ago

    Whitby, Canada BrockStarr Dental Care Full time

    We are a well-established, fast-paced dental practice and we pride ourselves on excellence and providing the highest standard of care for our patients. We value your skill, knowledge, and commitment and compensate competitively based on performance. - be a leader and team player whose main concern will be the well being and success of the dental office -...

  • Dental Assistant

    4 weeks ago

    Whitby, Canada Birch Dental Full time

    About us: At Birch Dental, we are committed to creating a positive work environment for you while we deliver exceptional care to our patients. We know the demands of dentistry and the challenges you may experience when treating patients. We provide an excellent support system, training, and teamwork to nurture growth and job satisfaction. We recognize that...

  • Dental Office Manager

    2 weeks ago

    Whitby, Canada BrockStarr Dental Care Full time

    We are a well-established, fast-paced dental practice and we pride ourselves on excellence and providing the highest standard of care for our patients.We value your skill, knowledge, and commitment and compensate competitively based on performance.- be a leader and team player whose main concern will be the well being and success of the dental office- have...

  • Dental Receptionist/office Administrator

    2 weeks ago

    Whitby, Canada Whitby Dental Office Full time

    Work remotely - No **Job Types**: Full-time, Permanent **Benefits**: - Dental care Schedule: - Day shift - Monday to Friday - Night shift - Weekend availability COVID-19 considerations: All Covid-19 protocols followed. Ability to commute/relocate: - Whitby, ON: reliably commute or plan to relocate before starting work (preferred) **Experience**: -...

  • Dental Assistant

    2 weeks ago

    Whitby, Canada Birch Dental Full time

    About us:At Birch Dental, we are committed to creating a positive work environment for you while we deliver exceptional care to our patients. We know the demands of dentistry and the challenges you may experience when treating patients. We provide an excellent support system, training, and teamwork to nurture growth and job satisfaction. We recognize that...

  • Office Administrator

    6 days ago

    Whitby, Canada Whitby Dental Office Full time

    **About us** We are professional and fast-paced. Our work environment includes: - Modern office setting - Growth opportunities Office Administrator **Duties**: - Manage administrative tasks and ensure smooth operations of the office - Coordinate and schedule patient appointments - Provide support to staff members as needed **Experience**: - Previous...

  • Office Administrator

    4 weeks ago

    Whitby, Canada Whitby Dental Office Full time

    **About us** We are professional and fast-paced. Our work environment includes: - Modern office setting - Growth opportunities Office Administrator **Duties**: - Manage administrative tasks and ensure smooth operations of the office - Coordinate and schedule patient appointments - Provide support to staff members as needed **Experience**: - Previous...

  • Office Administrator

    2 weeks ago

    Whitby, Canada Whitby Dental Office Full time

    About usWe are professional and fast-paced.Our work environment includes: Modern office setting Growth opportunitiesOffice AdministratorDuties: Manage administrative tasks and ensure smooth operations of the office Coordinate and schedule patient appointments Provide support to staff members as neededExperience: Previous dental experience in a similar...

  • Office Administrator

    4 weeks ago

    Whitby, Canada Whitby Dental Office Full time

    **About us** We are professional and fast-paced. Our work environment includes: - Modern office setting - Growth opportunities Office Administrator **Duties**: - Manage administrative tasks and ensure smooth operations of the office - Coordinate and schedule patient appointments - Provide support to staff members as needed **Experience**: - Previous...

  • Dental Office Assistant Manager

    2 months ago

    Whitby, Canada DentalZen Full time

    The responsibilities include, but are not limited to the following:STAFF SUPERVISION:Oversees staffing and ensures that each staff member understands the scope of his/her position, policies within the company, and that they receive appropriate and constructive criticism and/or training when necessary.Acts as a liaison between Associates and patients.Responds...

  • Dental Office Assistant Manager

    2 months ago

    Whitby, Canada DentalZen Full time

    The responsibilities include, but are not limited to the following:STAFF SUPERVISION:Oversees staffing and ensures that each staff member understands the scope of his/her position, policies within the company, and that they receive appropriate and constructive criticism and/or training when necessary.Acts as a liaison between Associates and patients.Responds...

  • Dental Office Assistant Manager

    2 months ago

    Whitby, Canada DentalZen Full time

    **The responsibilities include, but are not limited to the following**: **STAFF SUPERVISION**: - Oversees staffing and ensures that each staff member understands the scope of his/her position, policies within the company, and that they receive appropriate and constructive criticism and/or training when necessary. - Acts as a liaison between Associates and...

  • Dental Assistant

    2 weeks ago

    Whitby, Canada Apex Dental Centre Full time

    Job Summary: An exciting career opportunity in a brand new state-of-the-art dental facility for 2 skilled, energetic and professional Dental Assistants to join our dental family. **Responsibilities**: - Chairside assisting - Digital Radiography - Recordkeeping with Tracker Dental software - Instrument reprocessing and sterilization - Inventory management -...