Bilingual Shift Coordinator at Fast Food Chain

2 weeks ago

Montreal, Quebec, Canada London Manpower Inc Full time
The Hourly Shift Manager/Coordinator is the Shift Leader of the restaurant focused on delivering sales
and profit results through profitability, Guest, people & operations. The shift coordinator supports the
Restaurant General Manager in managing the operations during assigned shifts, driving key performance
outcomes related to sales, profitability, guest service and people. The HSC operates under the direction
of the Restaurant Manager and directly manages a shift of Team Members.

Essential Functions:

  • Ensure that food charts, recipes and other preparation procedures are respected by teammates
  • Ensure that procedures relating to storage and rotation of supplies and food are observed,
  • Ensure that procedures for maintaining the freshness and food quality are observed and that
employees of the restaurant provide the best customers service possible

  • Resolve all guest complaints with politeness, courtesy, and efficiency.
  • Ensure that sanitary procedures are respected, ensure that the interior and exterior of the
restaurant is clean, cleaned and maintained in accordance with company standards &
procedures.

  • Ensure that the inventory is carried out and stocks maintained at an appropriate level in
accordance with company policy

  • Ensure that all directives on health and safety at work are known and respected
  • Ensure that all accidents and reported crimes are recorded in an appropriate manner.
  • Assist the manager to achieve productivity goals (labour cost and food costs) and take over
during employees breaks,

  • Ensure that staff follow the rules and policies of the restaurant, maintain, and promote a good
work environment by motivating employees.

  • When required, assist the manager in recruitment and staff training, performance evaluation and
supervision of work teams

Minimum Qualifications, Knowledge, & Skills:

  • Minimum of 1 year of supervisory experience
  • Previous experience in Quick Service Restaurants (QSR) is preferred
  • Must meet the minimum provincial legal employment age (proof of age or work permit may be
required if hired)

  • Requires the ability to speak, read and comprehend instructions, short correspondence and
policy documents, as well as converse comfortably with customers

  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and
outgoing manner

  • Demonstrates the ability to bend, twist, and stand to perform normal job functions
  • Customer service and cash handling experience preferred

Work Environment:

  • Primarily indoor environment with occasional tasks outdoors
  • Involves standing and walking for long periods of time without frequent rest periods (duration of
shift)

  • Requires frequent motions of bending, wiping, sweeping, mopping, wrapping, and squeezing
  • Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen
equipment

  • Frequently squat or stoop to reach items on low shelves or off the floor
  • Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking
sections of restaurant

  • Occasionally lift, move, carry, and stack cartons up to 30 pounds from various heights to/from
shelves

  • Occasionally climb on stools or ladders and reach for items located on shelves

Salary:
$17.25 per hour

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Montréal, QC: reliably commute or plan to relocate before starting work (required)

Experience:

  • Restaurant: 1 year (required)
  • Administrative experience: 1 year (preferred)

Language:

  • French & English (required)

Work Location:
In person

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