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Technical Account Manager

3 months ago

Ottawa, Ontario, Canada Augmentt Full time

Company Overview:

Augmentt is a leading provider of SaaS Management and Security solutions designed specifically for Managed Service Providers (MSPs). Augmentt's platform empowers MSPs to optimize their clients' SaaS usage, improve security posture, and drive operational efficiency.

With a focus on innovation and customer success, Augmentt is committed to helping MSPs thrive in a rapidly evolving digital landscape.


Position Overview:

Roles and Responsibilities:

Customer Relationship Management:

  • Serve as the main point of contact for assigned customers, building strong relationships and understanding their unique business needs.
  • Act as a trusted advisor, providing technical guidance, best practices, and strategic recommendations to optimize the use of Augmentt's solutions.

Technical Expertise:

  • Demonstrate a deep understanding of Augmentt's products and services, including cloud optimization solutions and associated technologies.
  • Collaborate with customers to assess their technical requirements, troubleshoot issues, and propose solutions that align with their goals and objectives.

Coordinate Solution Implementation and Onboarding:

  • Coordinate the implementation and onboarding process for new customers, ensuring a smooth transition and successful adoption of Augmentt's solutions.
  • Coordinate technical support and guidance during the setup and configuration of Augmentt's software, addressing any technical challenges or customization needs.

Proactive Support and Problem Resolution:

  • Proactively monitor customer environments, identifying potential issues or opportunities for improvement.
  • Work closely with internal teams, including product development and support, to address customer concerns and drive resolution in a timely manner.

Account Growth and Renewals:

  • Identify opportunities for upsell and crosssell within assigned accounts, working collaboratively with sales and marketing teams to drive revenue growth.
  • Ensure customer satisfaction and retention through regular communication, account reviews, and valuebased engagements.

Qualifications:

  • 3+ years of experience in a technical account management or customerfacing role, preferably in the software or technology industry.
  • Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to nontechnical stakeholders.
  • Proven track record of building and maintaining successful customer relationships.
  • Ability to prioritize and manage multiple tasks in a fastpaced environment.
  • Experience with CRM systems, such as Salesforce, is preferred.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and innovative work environment.
  • Flexible work arrangements.

How to Apply:

Augmentt is an equal opportunity employer and is committed to diversity and inclusion in the workplace.