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Onroute Merchandise and Customer Service Assistant

3 months ago

Mississauga, Ontario, Canada ONroute Full time
8 PROLOGIS BOULEVARD UNIT 402 MISSISSAUGA ONTARIO L5W 0G9

ONroute Merchandise and Customer Service Assistant

This is a hybrid remote position, with ~2 days per week in person at our Mississauga Office. Reliable Transportation is a must as this position will require some travel to plazas.

Salary Range:
$50-55k

Key Responsibilities:

  • SKU set up and maintenance.
  • Lead the creation and maintenance of Purchase Orders.
  • Work with Buyers, Marketing, and stores to coordinate planograms, instore displays, and signage.
  • Communicate with vendors; follow up on orders, request marketing assets, and item setup, and identify issues relating to purchases, delivery, invoicing, recalls, etc.
  • Perform ad hoc analysis projects/analysis and clerical functions as required.
  • Responsible for Customer Service Portals from the Franchise brands including responding to customer inquiries and reporting.
  • Working with Marketing and Customer Service Manager for Customer Service Appeasements, customer communication and reporting.
  • Plaza Visits required.

Education and Experience Required:

  • Postsecondary education or equivalent work experience; Experience in Retail or Corporate Environment considered an asset.
  • Excellent systems and MS Office knowledge (e.g. Excel, Power BI)
  • Strong communication and interpersonal skills
  • Attention to detail, analytical, methodical & rigorous.
  • Ability to effectively work independently through complex issues under tight timelines critical thinker.
  • Reliable transportation to visit plazas.
ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all.

We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience.

We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.