Innovation and Design Manager

2 weeks ago

Etobicoke, Ontario, Canada Medavie Blue Cross Full time
Medavie is a national health solutions partner that integrates benefits management, health management and health care delivery. Together, with our team of more than 7,700 professionals, we are committed to improving the wellbeing of Canadians.


As a not-for-profit organization, Medavie oversees Medavie Blue Cross, a premier all-in-one benefits carrier and public health program administrator, and Medavie Health Services, a national primary health care solutions organization and the largest contracted provider of emergency management services in Canada.


We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers and an Imagine Canada Caring Company.

We don't have shareholders. Instead, we proudly invest in communities to help address some of Canada's most pressing health care challenges.

Job Title:

  • Innovation and Design Manager
    Department:
  • Innovation and Design
    Competition:
  • 85526
    Internal/External:
  • Both
    Employment Type:
  • Full Time Permanent
    Location:
  • Nova Scotia, New Brunswick, PEI, Newfoundland, Quebec, Ontario
  • Remote
    Salary:
  • Competitive Compensation and Benefits
    Reports To:
  • Director The

Innovation and Design Manager will be responsible for building and supporting the Innovation Incubator that will serve as an enterprise capability and area of expertise that helps tap into new markets and stimulates the development of new value propositions. Human Centered Design and Design Thinking prioritizes the voice of our customers to uncover what truly matters to them, identify their unmet needs, quickly ideate concepts, and test ideas with end users to validate that they are desirable. The Innovation Incubator will help inform and execute strategic initiatives across each customer segment and all operating companies.


The role requires you to have a strong background in Human Centered Design (HCD), Design Thinking, workshop facilitation, CX, UX and strategy.

If you enjoy working on leading edge health and wellness solutions and driving strategies to bring these offerings to Canadians, this may be the role for you.


Your every day with us:


You will be a key member of the Innovation Incubator team; help create a new enterprise capability and help grow the organization understanding of the value of Human Centered Design and Design Thinking as a new way of working.

You will be a strategically focused lead of Design Thinking engagements, facilitate workshops, generate concepts, and manage prototype testing, UX strategy, track KPIs, analyze research, data and insights and maintain a community of practice to help grow the knowledge and share insights across Medavie.

Actively engage our employees in the innovation process through cross-functional collaboration.

Strengthen the culture of innovation and problem solving through a nimble and agile mentality of experimentation and focusing on the end user.


Key responsibilities:

  • Leads design projects focused on reimagining products, services, strategies, and experiences
  • Manages crossfunctional project teams facilitating effective collaboration through Human Centred Design process
  • Facilitates workshops, quantitative and qualitative research, prototyping, user, and concept testing, analytics, and insights
  • Maintains Playbook and uses consistent framework and taxonomy to educate organization on HCD and Design Thinking practices
  • Manages community of practice to increase knowledge and share insights
  • Tracks KPIs for Innovation Incubator and collaborates on measures of success for each engagement
  • Consult with stakeholders on their innovation projects and strategic initiatives
  • Lead a small team of practitioners in the future as we build out the support and resources required for the new enterprise capability
  • Supports the management of the Innovation Incubator pipeline and prioritization discussions
  • Prepare and socialize Innovation Incubator reports and presentations derived from the workshops. Play back activities and key results with stakeholders while providing guidance on potential next steps
  • Demonstrate end user centricity; persistently advocate for the end user
  • Support a culture of iterative thinking, continuous learning, and innovation

Qualifications:

  • Education: Minimum of Bachelor's degree
  • Work experience: 5+ years in a Human Centered Design and/or Design Thinking focused role and practice or closely associated field
  • Ability to communicate with and lead a group of individuals through the process of HCD/Design Thinking and collaborative ideation
  • Relevant experience with public speaking, facilitation and workshop development and delivery
  • Effectively communicate to stakeholders and participants with all levels of knowledge and backgrounds; ability to steer the group around obstacles
  • Exhibit a strong ability to influence in a matrixed environment
  • Embrace uncertainty and ambiguity; be selfmotivated and dedicated to continuous improvemen

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