Customer Marketing Manager

1 week ago


Vancouver, British Columbia, Canada Visier Solutions Inc Full time

Visier is the leader in people analytics. We are passionate about a 'people first' approach to business strategy and our addictive technology is transforming the way that organisations make decisions. Recently closing a hugely successful funding round and a landmark $1b valuation, Visier is embarking on an incredible phase of its 12 year growth Journey.

What you'll be doing
:

  • Work with various internal stakeholders to create and implement community programs and content that connect customers and help them learn from one another.
  • Act as a technical facilitator and note taker for virtual online events
  • Build relationships with customers, potential customers, partners and industry professionals within the Visier online community.
  • Provide product feedback given by community members to the Product Management team
  • Report on the customer community to other stakeholders of the business in a way that links the community with business value and growth
  • Lead and support customer engagement and communication programs, such as inperson/virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns.
  • Collaborate with the Customer Experience and Marketing teams to support campaigns, promotions, product releases and webinars.
  • Create, edit, and approve all customer communications (both marketing and operational). Ensure quality, accuracy, and completeness of all content and communications produced.
  • Oversee a content calendar to increase customer community engagement.
  • Support marketing and sales to meet business objectives through customer advocacy initiatives

What you'll bring to the table
:

  • 5+ years of marketing experience and/or previous Customer Service, Customer Success, or Account Management experience
  • Exceptional oral and written communication skills and can develop engaging content and ability to work with all levels of the organization.
  • A 'people person' with great customer service skills and the ability to moderate online and offline conversations with our community.
  • Bachelor's degree with an emphasis on communications, marketing, and business
  • Technical knowledge of the latest digital marketing tools and channels, including Customer Relationship Management platforms, collaboration platforms and marketing automation platforms (Salesforce and Marketo an asset)
  • Ability to write effective copy is a necessity; graphic design capabilities are a plus
  • Familiarity with B2B cloud software marketing, lead generation, and sales processes
  • Some travel required

Most importantly, you share our values...

  • You roll up your sleeves
  • You make it easy
  • You are proud
  • You never stop learning
  • You play to win

Health & Safety at Visier
Visier is committed to creating a safe and healthy environment for our employees, customers and community.

As part of this commitment, we require all employees to be fully vaccinated for COVID-19 or qualify for an exemption.


See the #VisierLife in action

Instagram

LinkedIn

Hear what it's like to work Visier
**here
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