Community Support Worker

1 week ago


Toronto, Ontario, Canada SISTERING Full time

Title:
Community Support Worker

  • Drop In Evening

Hours:
Full Time, 35 hours per week

Location: 962 Bloor St West and Occasional accompaniments in the community

Supervisor:
Drop in Supervisors

Sistering is a multi-service agency for at-risk, socially isolated women and trans people in Toronto who are homeless or precariously housed.
Our harm reduction philosophy is a core element of all the work we do. We operate on a trauma-informed and relationship-based model. Our programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, on-site Medical Clinic and Spun Studio social enterprise.

***:

RESPONSIBILITIES:

  • Program:_
  • Work productively and collaboratively within a team to ensure the smooth daytoday operations of the 24/7 Women's Drop In
  • Provide programming and supports within a lowbarrier, harm reduction, trauma informed framework
  • Provide practical support to women such as assisting with meal preparation and service, distribution of donations and facilitating the use of shower and laundry facilities
  • Provide individual support to women using case support, informal counselling and traumainformed interventions
  • Deliver harm reduction programming and participate in the distribution of kits and information related to safer drug use
  • Provide support to women who are withdrawing from alcohol and other substances
  • With team members, develop, and deliver programming that is responsive to the needs of participants
  • Facilitate small and large group work
  • Identify, intervene and effectively deal with emergency, crisis and conflict situations
  • Ensure that the Drop In space is clean, well maintained and organized
  • Supervise placement students and volunteers
  • Provide direction and support to participant cleaners and kitchen assistants
  • Assist with early morning drop off and unloading food orders and supplies where necessary
  • Administration:_
  • Facilitate and ensure consistent and clear communication across all 3 shifts of the 24/7 Drop In and across the organization
  • Assist in the implementation of appropriate program evaluation tools
  • Complete program evaluations and participate in priority setting for Sistering
  • Write reports, maintain up to date files, and prepare daily and monthly statistics
  • Participate in staff meetings, daily log meetings and agency committees
  • Occasionally assist with the purchase and maintenance of program equipment and supplies
  • Participate in regular supervision meetings with the Drop In Supervisor
  • Advocacy and

Community Building:
_

  • Advocate on behalf of women within Sistering and with other agencies
  • Collaborate with service users to identify directions and methods for social change

Other duties as assigned

QUALIFICATIONS:

  • Bachelor's degree in social work/social services/human services work or equivalent education and lived experience
  • Thorough knowledge of and experience with communitybased resources and services including shelter support, housing, legal, income support, health, mental health and settlement
  • Thorough understanding of and experience working in programs serving women with complex intersecting needs including homelessness, mental health issues, addictions and histories of trauma
  • Experience working in a low barrier dropin or similar environment
  • Skilled in crisis intervention, deescalation, conflict resolution and group facilitation
  • Strong understanding of clientcentered, traumainformed, low barrier and antioppression practices
  • Demonstrated commitment to principles of harm reduction and knowledge of substance use
  • Understanding of peer led model of engagement and interest in working with peer workers
  • Proven ability to provide case support and advocacy to women from a feminist and antioppressive perspective
  • An understanding of systems that cause and support homelessness, poverty and marginalization
  • Strong communication skills, both written and oral
  • Highly developed interpersonal skills and ability to build effective relationships with participants, team members and community partners
  • Strong problemsolving, team building and priority setting skills
  • Ability to work in a fast paced and demanding work environment
  • Additional languages besides English an asset
  • Proficiency with Microsoft Office Suite and experience using Pirouette, SMIS or similar database an asset

WORKING CONDITIONS:

This position works in the office and community. Sistering is a 24/7 operation, fast paced, intense environment. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in the proximity of animals.

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