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Transborder Operations Specialist
3 months ago
Job Summary:
Working with the Ground Transportation Team, the operator would be assisting with quotes for various modes of Ground Transport (including Flatbed, Dry Van, LTL and FTL, Courier, etc).
Facilitates the transportation via road transportation of customer goods from pick up to delivery at destination ensuring all documents are prepared and invoicing is complete as per agreed terms.
To ensure the customer and other required parties are kept fully informed of transportation arrangements & status on a regular basis from departure to arrival of goods.
Principal Duties & Responsibilities:
- Assisting in the pricing and procurement of ground related trucking services for domestic Canada as well as Transborder, including Mexico
- Confirming the correct use of vendors on freight managed by other team members
- Reporting of KPIs relating to quotes and win percentages
- Processes, handles and distributes all required documents
- Running shipment reports to view historical data and rate comparisons
- Assisting with carrier dispatch, tracking, tracing, uploading of files, documents, POD and other relevant items
- Ensures customer requirements are met and documents are completed in a timely and efficient manner
Minimum Requirements (Education, experience & skills):
- Minimum of 2 years of Surface transportation experience, with similar pricing experience
- Ideally an understanding of Freight forwarding
- Consolidation/deconsolidation of freight
- Experience with Transborder trucking, US, Canadian & Mexican customs regulations
- Understanding of transportation licensing, permits and insurance requirements
- Knowledge in Claims and liabilities
- Good communication skills
- Negotiation Skills
- Customer Focused
- Ability to coordinate and organize several functions
Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.
DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided.Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
