Healthcare VP

1 week ago

Montreal, Quebec, Canada Sun Life Financial Full time
Vice-President, Operations Strategy, Transformation & Business Enablement page is loaded Vice-President, Operations Strategy, Transformation & Business Enablement

Apply locations Toronto, Ontario Montreal, Quebec Waterloo, Ontario time type Full time posted on Posted 11 Days Ago job requisition id JR You are as unique as your background, experience and point of view.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose "To help clients achieve lifetime financial security and live healthier lives".

We support client onboarding, processing and service delivery across Sun Life's Canadian business units – Health, Group Retirement Services, Retail Advice & Solutions and Sun Life Global Investments.

The team handles over 130 million interactions with Clients, plan sponsors and advisors annually which includes 120 million+ health, dental, life and critical illness claim transactions, 7 million+ contact centre interactions, 3 million+ policies set up and 60,000+ Disability claims administered annually.

The Vice President, Operations Strategy, Transformation and Business Enablement is responsible for leading Sun Life Canada's Operations transformation strategy to deliver an industry-leading client service experience while optimizing and modernizing the service platform.

Reporting to the SVP, Operations, this role will drive Sun Life's service delivery modernization through strategic planning, innovation initiatives, and process and platform optimization.

The VP will help shape the future of Sun Life's operations by partnering with business, client experience and technology leaders to understand evolving client and market needs, develop corresponding business architecture and service capability roadmaps, and drive their execution, ensuring our business is ready and supported on their digital transformation journey.

We are seeking a leader who is passionate about transformation and operational excellence, is collaborative, caring, and possesses a strong and inspiring leadership style.

They will bring a demonstrated history of managing teams through strategic complexity, matrixed working relationships and critical decision-making.

The individual should be a thought leader who can create and share a compelling vision, engage team members along the journey and lead through change to drive excellent service for our clients and strong business results.

Inspire and lead a team of 200+ engaged members in Operations Strategy and Optimization, Service Platforms, Strategic Initiatives, Business Architecture, and Business Enablement (specifically the Business Systems Analysis Chapter as part of Sun Life's Digital Enterprise / Agile model)

Develop and execute a strategic vision to continuously modernize and optimize Sun Life's operations and client service delivery through digital transformation and innovation.

Lead strategic initiatives and provide thought leadership on emerging technologies and industry trends to inform Sun Life's digital roadmap and transformation efforts.

Clearly articulate the value, benefit, and priority of investments, as well as their alignment to the Operations and Business strategies.

Optimize business processes, implement continuous improvement practices, and ensure operations have the right financial and risk controls to support business objectives.

Build strong partnerships with business leaders, Client Experience Office (CXO) and Digital Business & Technology Solutions (DBTS) partners to act as a trusted advisor, educate on digital solutions, and help integrate technology into business strategies and processes.

Manage resources, budgets, and capabilities across teams to support Sun Life Operations transformation initiatives.
Remove barriers to transformation and ensure accountability and alignment across the organization.
Participate visibly in shaping Sun Life's digital enterprise vision and future operating models, demonstrating ' One Sun' values and behaviours

Execute on the implementation of strategic initiatives by delivering on goals and objectives as defined by the Operations Strategic Plan.

10+ years in senior leadership roles managing large, complex operations
~ Proven track record of driving large operational transformation and process optimization
~ Degree in relevant field such as business, engineering or technology
~ Strong strategic thinking, communication, and relationship building skills
~ Experience leading change and optimizing business performance
~ Financial services industry knowledge an asset
~ As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

Diversity and inclusion have always been at the core of our values at Sun Life.

A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.



General Management Posting End Date:
Assistant Vice President, Agile Excellence Domain
locations 2 Locations time type Full time posted on Posted 4 Days Ago Manager, Finance Transformation and Reporting
locations Toronto, Ontario time type Full time posted on Posted 11 Days Ago Executive Assistant, Corporate Strategy & Enablement

locations Toronto, Ontario time type Full time posted on Posted 4 Days Ago At Sun Life, you can be your most brilliant self.

Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives.

As part of Sun Life's growing team, you have an impact on people in your community and around the world.

Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

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