Immediate Hire

2 weeks ago


Toronto, Ontario, Canada Parachute Full time
Predatory lenders are the only choice for over 8 million Canadians who have low credit scores.

Meet Parachute - the Financial Care company - enabling well-being through transformative lending and aiming to become the Noom of Financial Services.

We're on a path to strong sustainable growth, built by a team with deep experience in financial services, behavioral science, and building start-ups.

We look for exceptional people with an entrepreneurial spirit who want to join an innovative and rapidlygrowing company that is focused on customer success, and that has an incredible social purpose at the core.

The ideal candidate will be collaborative, determined, inventive, smart, decisive, able to build strongrelationships across the company, identify issues and opportunities, create a vision, and translate that intoaction for our Customer Success team.

They will embrace Parachute's audaciousness and can operate in a diverse and agile environment.

Customer Success Representative
As the Customer Success Representative, you will play a pivotal role in ensuring the success of our customers.

Reporting directly to and working with the Customer Success Manager, your responsibilities will include:

Putting customer success above everything.

Ensure excellence in customer success at every stage of the customer journey; Prepare reports for both internal and external audiences utilizing Microsoft tools and internal data bases.

Assist with administration of Parachute programs, including data entry and management, processing transactions and responding to member requests.
Assist other staff with overflow work, collecting and analyzing relevant internal data, document preparation, and research tasks.

Additional responsibilities may include processing expense reports, planning meetings, tracking project progress, troubleshooting minor technical problems, maintaining accurate database records.

Building trust and transparency with customers.
Developing highly engaged, healthy customer relationships.
helping them to believe in their potential when they otherwise might not.
A passion for revolutionizing financial services, with a particular interest in financial wellness.

A minimum of 2 years of experience in the customer-facing or call center customer success field in financial services (specifically around credit), including handling difficult topics.

Strong analytical and goal-oriented mindset backed by expert-level project management knowledge and skillset.
Additional qualifications that would be considered an asset:
Familiarity with CRM systems (Hubspot) and hands on execution.

Experience with Microsoft 365:
Excel/PowerPoint/Word.
Experience in social media.
A background in Behavioral Science/Neuroscience would be an asset.
Credit coaching/counselling accreditation would be an asset (or willing to get certi

At Parachute, we see diversity as a strength, striving to create an inclusive, accessible workplace where every individual feels valued, respected, and heard.

Join us on our mission to redefine financial care and make a positive impact in millions of lives.
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