Clk 12r

2 weeks ago

Nanaimo, British Columbia, Canada BC Public Service Full time

Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Nanaimo, BC V9T 6L8 CA (Primary)- Salary Range- $54, $61,395.

95 annually- Close Date- 5/16/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Service BC / Service Delivery- Job Summary
MINISTRY OVERVIEW


A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.


DIVISIONAL OVERVIEW
Service BC is government's chief provider of services to B.C. residents and businesses.

The work of the division enables the design and delivery of accessible, responsive, and cost-effective services, making it easier for British Columbians and businesses to interact with government.

Through a provincial network of 65 in-person offices and the Provincial Contact Center, Service BC provides approximately 300 government services for more than 40 partner ministries and agencies.

Our team member's unwavering commitment to an ethic of service has driven consistently high people and business satisfaction rates.

In support of the division's overarching goal of providing residents and businesses with seamless, multi-service access to government programs, the Division's service offerings are marketed to partner ministries and the broader public sector to expand our continuum of services and leverage common platforms.


Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization.

Our people and our culture are important to us.

As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners.

We believe in being kind and helpful, and are committed to delivering "Service with Heart".

JOB OVERVIEW


The Service BC Customer Service Representative (CSR) maintains a positive, empathetic, and professional attitude when providing service and answering enquires.

It requires the ability to identify and assess peoples' needs to effectively and efficiently deliver an excellent customer service experience.


JOB REQUIREMENTS

  • Minimum Grade 12 graduation or equivalent (GED).
Preference may be given to applicants with the following:

  • Multiple years of experience in any of the above requirements.
  • Experience providing inperson customer service.
  • Experience providing customer service though phone or digital channels.
  • Experience delivering customer service in a high volume, fastpaced, rapidly changing environment.
  • Experience with conflict resolution and deescalating situations.
  • Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns.
  • Experience maintaining administrative files and record keeping.
  • Experience delivering service in a regulated or legislated environment following processes and procedures.
  • Customer Service training and/or education. Experience handling financial transactions (e.g., payment processing, cash handling) from the public.
    WILLINGNESS
Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).

About this Position:

This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies across the Ministry of Citizens' Services.
Employees of the BC Public Service must be located in BC at the time of employment.

Nanaimo, also known as the Harbour City, is a vibrant urban centre found on the east side of beautiful Vancouver Island where an abundance of recreation and cultural opportunities exist giving residents a lifestyle second to none for living, working and playing.


Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.


The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer.

How to Apply:

Cover Letter:
NO - Please do not submit a cover letter as it will not be reviewed.

Resume:

YES

- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire:
YES - You will need to complete a comprehensi

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