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Airport Desktop Support Technician
3 months ago
**Qu'elles seront tes taches?**
- Répondre aux tickets transmis par le helpdesk et fournissez une assistance aux utilisateurs finaux concernant le matériel, les logiciels et la connectivité.
- Fournir une root cause des incidents répétés pour fournir une solution permanente.
- Responsable d'un large éventail de support opérationnel, des exigences basées sur les projets et des demandes d'installation, de déplacement, d'ajout et de modification d'IMAC.
- Effectuer des vérifications proactives (Floor Walking) pour assurer une disponibilité optimale des systèmes et des appareils informatiques.
- Diagnostiquer les erreurs ou les problèmes techniques et déterminer les solutions appropriées.
- Recueillir et analyser les données de performance pour fournir une assistance technique.
- Enregistrer les nouveaux appareils dans l'asset manager, gestion du cycle de vie des équipements informatiques jusqu'à l'élimination et le recyclage.
**Que recherchons nous?**
- Plus de 3 ans d'expérience solide dans l'assistance informatique y compris le dépannage de matériel, de logiciels, de connectivité et de problèmes de système d'exploitation
- Résoudre les problèmes sans affecter / violer la garantie matérielle ou les exigences de conformité en matière de sécurité du client.
- Expérience de niveau L2 dans l'installation, le dépannage technique et la résolution de problèmes matériels d'ordinateurs, d'imprimantes, d'ordinateurs portables et d'autres périphériques informatiques ainsi que de Software.
- Bonne compréhension et expérience avec O365, SCCM, Skype, Teams, VPN, appareils mobiles, Active Directory, mise en réseau et outils d'assistance à distance
- Connaissances de base des configurations et des concepts LAN et WAN d'entreprise
- Savoir effectuer des taches Smart Hand selon les procédures clients.
- Expérience des outils de Ticketing (ServiceNow / Remedy etc.)
- Idéalement, certification CompTIA A+ ou MTA ou autres certifications de fournisseurs des FEO (Dell, Toshiba, Lenovo, HP)
- This role is working Monday - Sunday - 4 days on 4 days off covering rotation hours of 06:00am - 18:00pm or 18:00pm - 06:00am (Training hours from 03:00am to 13:00pm for 4 weeks)_
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ESP offer competitive salary, shift allowance, health & medical benefits, pension plan contribution, life assurance and access to ongoing training and career development.
ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for a Bilingual Desktop Support Technician based at Montreal Airport-Dorval, QC
- ESP Global Services is an Equal Opportunity Employer._
