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Systems Support Representative

3 months ago

Hamilton, Ontario, Canada Electromart (Ontario) Inc Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 35 hours per week
  • Education: No degree, certificate or diploma
  • Experience: 1 year to less than 2 years

Work setting:

  • Relocation costs not covered by employer
  • Private company, corporation or industry

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Manage incidents

Supervision:

  • 1 to 2 people

Computer and technology knowledge:

  • Internet
  • Mail server software
  • Programming software
  • Software development

Area of specialization:

  • Project management

Security and safety:

  • Bondable

Transportation/travel information:

  • Own transportation

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail

Personal suitability:

  • Accurate
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Screening questions:

  • Are you available for the advertised start date?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Health benefits:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits:

  • Group insurance benefits
  • Registered Retirement Savings Plan (RRSP)

Long term benefits:

  • Longterm care insurance

Other benefits:

  • Deferred Profit Sharing Plan (DPSP)
  • Free parking available
  • Learning/training paid by employer