Collections Campaign

2 weeks ago


Markham, Ontario, Canada Enercare Full time
Collections Campaign & List Management Analyst (12-months)

We are looking for a skilled Collections Campaign & List Management Analyst to join Enercare, a proudly Canadian-owned company dedicated to delivering top-notch services and solutions to ensure maximum comfort in customers' homes. At Enercare, we focus on offering affordable clean air and water solutions for both residential and commercial spaces. Our commitment to environmental responsibility and community support sets us apart in the industry. Join us and be part of one of North America's leading home services and energy solutions providers.

If you are passionate about providing exceptional customer service and interested in building a successful career in an organization that values continuous improvement, Enercare is the place for you. We offer a competitive benefits package, including a DC Pension Plan and savings match plan.

Enercare has adopted a hybrid work setup to explore various options and technologies that will shape the future of our workforce and organization. Feel free to join us with an open mind towards the evolving work landscape.

Job Overview:

Collections Campaign & List Management Analyst position (12-month contract)

Role: Contract, Full Time

  • Status: Contract, Full Time
  • Reports to: Manager, Credit and Debt Management
  • Division: Credit & Debt Management
  • Location: Markham (Hybrid)
  • Scheduled hours: 9AM – 5PM Monday – Friday - one week a month rotating 1 PM-9 PM shift

Responsibilities:

  • Reviewing dialer list input/output, list cleaning/scrubbing, and data accuracy
  • Ensuring message effectiveness and campaign optimization
  • Working on dialer system functionality and strategies
  • Handling escalations for residential accounts in collaboration with various teams
  • Implementing collection strategies and internal controls to maximize collections
  • Monitoring Accounts Receivable performance and analyzing impacts of changes
  • Conducting Credit checks and approvals for Residential and Commercial applications
  • Assisting in projects for receivables cleanup and UAT testing

Qualifications:

  • Minimum of 5 years experience in collections or related field
  • Post-secondary education (University Degree, College Diploma or equivalent)
  • Strong collection techniques and customer service skills
  • Proficient in problem-solving and analytical tasks
  • Detail-oriented with ability to work in a fast-paced environment
  • Proficiency in Excel, Access, Word, and PowerPoint
  • Knowledge of collections dialer efficiencies and training skills

Enercare is an equal opportunity employer committed to diversity and inclusion. We offer accommodation for applicants with disabilities during the recruitment process in compliance with applicable accessibility laws.


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