Online Customer Support Representative
2 weeks ago
Continuing on our success and further growth plans, CGC Group of Companies is looking for a Customer Service Administrator to join our team.
We own and operate two manufacturing facilities in Fergus, Ontario with our Corporate office being in Mississauga, Ontario.We are a multi-faceted company operating two manufacturing facilities, distribution network and a GTA sales organization
Our core technologies include:
Make Up Air Units
This position is open to be based in either our Mississauga or Fergus, ON location office. The successful candidate will possess strong organizational and planning skills, as well as strong communication skills. Works with Project Manager in maintaining, revising, and updating information of existing and new project files
Provides freight rate to Project Managers, when needed
Coordinates with Production on customer ship dates and delivery/shipping arrangements (tagging, skidding per floor, etc.) With the Project Manager, acts as the Customers' point person for confirmed ship dates, deliveries and crisis management issues (shipment delays, production concerns, etc.).
Establishes professional relationships with carriers for cost-effective freight quotes and prompt delivery of shipmentsCreates invoices in Epicor for confirmed shipments, and emails these to customers
Partners with Account Payables in checking freight invoices from carriers
Compliance and understanding of all Company environmental, health and safety policies
Any other duties/projects as assigned
Intermediate knowledge and skills in Microsoft Outlook, Word, Excel
~ Previous experience using an ERP system, Epicor would be an asset
If you possess the required skills and are passionate about delivering top-notch customer service, we would love to hear from you
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