Complaint Intake Officer

1 week ago

Vancouver, British Columbia, Canada Engineers & Geoscientists British Columbia Full time $67,000 - $74,500
Engineers and Geoscientists British Columbia is currently searching for a Complaint Intake Officer to join our team in Burnaby

The Complaint Intake Officer assists with the timely intake of complaints against engineers and geoscientists, or against engineering or geoscience firms.

The Complaint Intake Officer is responsible for a variety of tasks related to the intake and processing of complaints, including speaking with complainants and registrants, and gathering initial information to commence the complaint process.

The successful candidate would have the opportunity to level up their career in a unique and impactful field.
Supporting the complaint intake process and assisting with receiving complaints from the public via phone and email.

Reviewing complaint files in detail; investigating and gathering information and evidence as required, including extensive telephone conversations with complainants and respondents.

Reviewing technical reports and other evidence obtained through the intake of the complaint to determine if the evidence obtained is sufficient to move forward with the investigation process.

Drafting and preparing reports, letters, and memoranda on the instructions of the Complaint Intake Manager.
Managing a "bring forward" system to track complaint files and issue reminders and updates to those involved parties.
Supporting the Investigation Committee by preparing memoranda and packages for Investigation Committee meetings.
Assisting with the maintenance of the complaint intake information on the Engineers and Geoscientists BC website.
3-5 years experience working in a law firm, legal department, professional regulatory body, or equivalent.
~ Relevant education, such as paralegal diploma or training in social sciences; university degree is preferred but not required.
~ Excellent communication skills, both written and verbal, and the ability to manage difficult telephone conversations.
~ Experience with

Microsoft Office Products:
Word, Excel, Outlook, PowerPoint, and SharePoint.
~ Knowledge of or interest in engineering or geoscience is an asset but not required.

Each member of our team contributes to public safety in BC and helps us deliver on our vision of "modern regulation for a resilient world." Our Strategic Plan also places priority on our role to advance climate action, foster equity, diversity and inclusion, and move towards reconciliation with Indigenous peoples.

We regulate and govern these professions under the authority of the Professional Governance Act.

We are charged with protecting the public interest by setting and maintaining high academic, experience, and professional practice standards for over 40,000 registrants.

Individuals licensed by Engineers and Geoscientists BC are the only persons permitted by law to undertake and assume responsibility for engineering and geoscience projects in BC.

We are a not-for-profit organization governed by a board of elected registrants, licensees, and government appointees.

The board is accountable to the public through the Ministry of Post-Secondary Education and Future Skills under the Office of the Superintendent of Professional Governance, for both the governance and management of the organization.

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