Analyst, Client Service

2 weeks ago

MontréalNord, Canada IRI Canada Ltd. Full time

Let's be unstoppable together

Core Responsibilities


The primary objective of the Analyst, Client Service role is to deliver client service for Circana collaborative gateway services that engage CPG manufacturer clients with their retailer partners to drive mutual growth.

This role also supports senior members of the Client Service team to deliver exceptional service to key client relationships.

Essential Roles & Responsibilities
Client Leadership

  • Demonstrate ability to build trusted relationships with supplier clients
  • Ability to engage in a consultative manner with clients when helping solve/manage content deliverables
  • Clearly communicate, verbally and/or in writing, essential Circana service details, costs, and process information so that client stakeholders understand key capabilities and benefits
  • Effectively probe to understand client business objectives, issues, and success measures to deliver timely, valueadded services and support to drive client growth
  • Ability to navigate through complex client and/or Circana issues, identify root causes and resolve them in collaboration with the Consultant and/or Principal
  • Maintain an ability to keep the manufacturer and retailer perspectives in mind at all times; able to think through multiple divergent paths and understand the implications on the client and Circana
  • Work closely with senior client service team members to understand and analyze client issues, target relevant insights, and make timely recommendations
Financial Management

  • At minimum maintain assigned revenue and proactively identify new opportunities to expand revenue
  • Understand the Circana retailer Collaborative Gateway, Flat File, and other service rate cards and policies
  • Manage expenses according to the needs of the business
People Leadership

  • Build credibility and cultivate strong, collaborative relationships across the Circana organization
  • Utilize Circana corporate "bestdemonstrated practices" such as the SOLV Model, Feedback Model, and Client Value Program
  • Able to effectively engage with virtual and diverse teams, potentially in multiple locations
  • Able to think broadly about current company people policies and suggest opportunities for improvements
Innovation

  • Contribute to the development and creation of new or enhanced methods, products, and/or services; approach job function with original and progressive thinking in order to improve processes, methods, systems, and services
  • Use supplier client feedback to evolve Circana's understanding of the role we can play in developing the collaborative partnership with CPG suppliers. Provide recommendations to leadership and once approved support the execution of project plans
  • Expand knowledge of the CPG industry by leveraging industryrelated publications from internal and external resources

Key Requirements

  • 02 years of work experience, preferably in the CPG industry
  • Demonstrated willingness and ability to embrace new data sets, systems, processes, technologies, and ideas
  • Demonstrated ability to proactively identify, clearly articulate, and/or solve problems/data issues by making recommendations and/or decisions that are sensible given the available information
  • A strong desire to help clients make their business successful
  • Ability to ask probing questions to understand the foundational ideas concerning an issue and formulate possible solutions based on the information
  • Hold self and others accountable for meeting timeline and quality standards
  • Undergraduate degree required

Critical Competencies

Core Values:
Demonstrates Circana core values including collaboration, client growth, executional excellence, innovation and creativity, and personal development

Planning & Organizing:
Plans for, organizes, and coordinates work required to respond to requests and ensure project goals and timelines are met

Agility:
Proactive about and open to change and/or new ways of working/doing things

Consultative Selling:
Analytically understand trends and identify and develop strategies to expand services and penetrate client organization

Impactful Presence:
Demonstrates strong interpersonal, communication, and presentation skills; presents a professional image

Client Focus:
Consistently acts with client satisfaction in mind and follows through on commitments to ensure the needs of the client are met

Intellectual Curiosity:
Values and invests time and energy into creativity, curiosity, and lifelong learning

Solutions Capability:
Is knowledgeable about the vast array of Circana data sets and solutions and is able to think broadly to address specific business issues

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