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Office Receptionist

3 months ago

Mississauga, Ontario, Canada Services and Housing In the Province Full time

Services and Housing In the Province (
SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, and surrounding areas.


Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire.

We value compassion, hope, inclusiveness, respect, and professionalism.


Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.


Reporting to the Manager of Office Services, the Office Receptionist will be responsible for greeting and registering external visitors, clients, staff, and contractors in a professional manner.

They will answer and direct incoming calls/faxes appropriately. The role will support in-house events, services, and the general administration within the building. They will follow general policies and procedures.

Duties and Responsibilities:

  • Greet & register external visitors, new clients, and staff in a professional manner
  • Answer and direct incoming telephone calls to their appropriate resources
  • Process, receive, and distribute incoming mail/faxes and outgoing courier packages
  • Maintain onsite inventory list and process requests for office supplies
  • Update and maintain telephone directories, files, and spreadsheets
  • Reserve and set up meeting rooms as required for board meetings
  • Provide training support to staff on backup reception responsibilities as required
  • Provide technical support and training on office equipment to staff
  • Assist with the execution of special events such as staff day/AGM
  • Use CRMS to support clients for programs
  • Maintain confidentiality of information
  • Restock office supplies throughout the main office
  • Understand and be able to integrate a philosophy of clientcentred care into daily responsibilities
  • Demonstrate a strong commitment to quality care and service delivery based on SHIP's Mission and Values
  • Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
  • Adhere to agency Health & Safety Program and the Client Safety Framework
  • Perform additional duties as required/delegated by Management

Qualifications:

  • Bachelor's Degree or Diploma in Office Administration or equivalent
  • 2+ years' experience working within an Administrative capacity (coop/internship included)
  • Demonstrated understanding of customer service and punctuality
  • Experience in MS-Office: Outlook, Word, PowerPoint and Excel
  • Previous experience working in a nonprofit agency and knowledge of mental illness and mental health are assets
  • Strong written and verbal interpersonal communication skills
  • Ability to work with highly confidential and sensitive information
  • Bilingualism in French and English is considered an asset

Why Work For Us?

Our Vision
Quality Housing, Quality Services, Quality Lives

Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.

Our Commitment
People are at the forefront of our success.

Below are just a few ways our full time permanent staff have personal and professional success:

  • Competitive Salaries with Annual Performance Reviews
  • Comprehensive Health Plans
  • Group RRSP (5% Employer Contributions)
  • 12 Paid Health & Wellness Days
  • 10 Paid Vacation Days
  • 3 Paid Personal/Floating Holidays
  • Generous Parental and Family Leave
  • Learning and Development Opportunities
  • Travel Allowances
  • Employee Assistance Program
  • Company Culture to be Proud of
  • Possibility to Create a Real Impact
Mon-Fri 830am-430pm

37.5 hrs per week