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Visual Merchandise Manager

3 months ago

Richmond, British Columbia, Canada OAK+FORT Full time
Since our inception in 2010, OAK + FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like-minded individuals.

RESPONSIBILITIES

Sales Generation

  • Meet minimum sales requirements based on store volume
  • Provide exceptional client experience by executing OAK+FORT Sales Culture
  • Build and manage client relationships through client database recording
  • Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
  • Provide industry knowledge through awareness of products and prices in the market
  • Drive sales through OAK+FORT eCommerce purchases and social media platforms
  • Maximize sales during special events and customer services
  • Process cash desk operations with engagement, efficiency, and accuracy
  • Respond and appropriately resolve customer complaints and service opportunities

Staff Development

  • Build our team by welcoming and supporting onboarding of new employees
  • Build and maintain relationships with store team, peers, and relevant partners
  • Support development of high performing staff to maximize productivity
  • Provide timely feedback and active informal training to staff
  • Inspire and motivate team through demonstrating leadership qualities
  • Initiate and communicate team objectives and updates with Managementand District Visual Merchandiser
  • Ensure staff are adhering to OAK+FORT Sales Culture and service expectations

Store Functionality

  • Participate in execution of floor management as needed
  • Utilize merchandising skillset through understanding of product density, adjacencies, and customer flow
  • Promote brand aesthetic through ability to creatively merchandise
  • Ensure the right quantity of stock is in the right place at the right time through strategic merchandising
  • Maintain proper presentation of merchandise in accordance to corporate directives
  • Efficiently and accurately support with shipping and receiving of merchandise
  • Perform inventory counts upon corporate office direction
  • Participate in stock room setup and organization
  • Track product arrivals and store capacity based on corporate linesheets, update management team and District Visual Merchandiser
  • Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
  • Adhere to loss prevention policies to prevent external and internal theft
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