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Supportive Employment Program Manger
3 months ago
Applications without a cover letter will not be considered
JOB SUMMARY
The SEP Manager is responsible for the management and supervision of the SEP Supervisor, and responsible for the oversight, support and development of all SEP staff and volunteers.
ABOUT WISH
As we continue to transition from our temporary emergency response, with now more than 200 staff, 100+ volunteers and a growing number of programs and services, we are seeking the additional support and guidance of an experienced, dynamic leader to join the SEP team.
ABOUT THE SUPPORTIVE EMPLOYMENT PROGRAM
JOB DUTIES AND KEY RESPONSIBILITIES
- Sourcing, Recruitment & Scheduling_
- Assess each new SEP hire for independence level, support needs, skills level, motivation, challenges, and accommodation needs.
- Build and maintain the monthly schedule for the staff and volunteers based on suitability, support needs, environment, etc.
- Complete all administrative tasks for the program including timesheet approval, payroll inquiries, and program petty cash and expenses.
- Placement and Support_
- Provide onsite support and supervision to approximately 50 peer staff/volunteers across a variety of programs.
- Collaborate with community support networks (employment support services, family, support worker, etc.) and the WISH Inreach team to identify opportunities at WISH that will match individuals' strengths and support needs.
- Be available to oversee and connect with SEP staff onsite across all programs while maintaining strong professional and personal boundaries.
- Be available for oncall duty, for staff or to respond to any emergencies that can affect the program.
- Assist SEP staff with addressing barriers and challenges, and in support of their individual goals.
- Training and Mentorship_
- Develop and deliver adapted training and orientations for SEP staff, including delivering workshops, holding regular meetings, and providing onsite mentorship.
- Develop and deliver training for SEP staff to ensure individuals are welcomed and effectively supported in the settings they will be working or volunteering in.
- Recruit, train, schedule, and support SEP staff to ensure that staff and volunteers feel supported and successful.
- Maintain regular and ongoing contact with all SEP staff ensuring they are supported and successful in their role.
- Strategic Planning & Community Engagement_
- Compile, analyze, and submit statistics and reports related to SEP Programs, for internal program development/assessment purposes and to relevant funders.
- Engage with employment communities to share/learn best inclusive, lowbarrier hiring practice
- Carry out all other needs deemed essential by peer staff and the program.
- Prepare agendas, and cochairing regular SEP staff meetings and represents the SEP Program at regular and ad hoc planning/programming meetings.
QUALIFICATIONS/REQUIREMENTS
- Minimum of 35 years' experience working in front line social service delivery is required.
- Minimum of 3 years direct managerial and supervisory experience of a group of frontline social service staff.
- Postsecondary education or training in social service work, counseling, or related social sciences is an asset.
- Previous experience with employment or peerbased skillsbuilding initiatives is a considerable asset
- Demonstrated leadership skills, budget management, and program management abilities.
- A deep understanding of the inherent issues that peers might face when engaging in mainstream employment and/or volunteer roles.
- Flexibility required, including ability to be oncall for responding to emergencies, including after hours, via phone or in person.
- Alignment with the WISH mission, vision, and core values.
- Strong feminist analysis of violence against women with an understanding of power and its intersection with gender, race, ethnicity, culture, class, ability, religion, sexual orientation, and age
- Knowledge and understanding of the DTES (or similar) community, issues, and needs
- An understanding of the inherent issues that WISH participants face on a daily basis.
- Demonstrated ability to work independently while maintaining inclusive and collaborative relationships with the rest of the WISH team.
- Effective communication skills, both verbal and written, including strong computer literacy in Microsoft 365 (Word, Excel, Sharepoint, Outlook, etc.) and internal communications tools such as Slack are essential.
- Excellent interpersonal skills (debriefing, active listening, conflict resolution, deescalation, problem solving, supportive) is essential.
- Excellent understanding and experience in creating and maintaining boundaries while supporting staff to do the same.
- Demonstrated ability to build a strong team environment with an inclusive, collaborative and supportive management approach.
- Non-Violent Crisis Intervention and Trauma Informed Care training are both assets.
COMPENSATION & WORK ENVIRONMENT
- Non-
