Implementation Specialist

1 week ago

Quebec Province, Canada VetStrategy Full time

12 month contract - 100% remote

The Role
Reporting to the Manager, National Platform Support and Conversions, the Implementation Specialist's main purpose is to:

  • Oversee IT Implementations to practices throughout Canada from initial practice contact through to post implementation review
  • Ensure all processes relating to the implementation are followed correctly and to set deadlines, having full awareness of the status of each process, escalating any issues where necessary
  • Lead, motivate and coach rollout teams, ensuring implementations are smooth and successful
  • Ensure any changes landed within our practices are done so empathetically, and expectations are set at the earliest opportunity
  • Collaborate with peers to continually feedback and improve the roll out processes
  • Liaise with and shape strong working relationships with third party partners

Responsibilities

  • Must be able to travel across Canada when required with overnight stays for multiple days based on pandemic restrictions being lifted
  • Main and first point of contact for the practice throughout the implementation process
  • Liaison between the practice and other internal departments and third party suppliers
  • Ensure data migrations are timely and accurate
  • Main point of contact for practice staff for all implementation tasks and liaison between the practice and other departments/ third parties where necessary
  • Reporting any potential issues to the Lead Implementation Manager
  • Post implementation review and feedback
  • First point of contact during final rollout processes prior to and during system go live
  • Maintain and update all implementation documentation for each implementation
  • Manage go live issues, raise tickets and handover to internal or third party support if necessary.

Duties

  • Initial planning and preparation including discussing each implementation with relevant team members.
  • Hold remote initial meeting with key practice staff
  • Coordinate and collect initial data extract for test migration
  • Create implementation schedule and liaise with 3rd party around data migration requirements
  • Follow implementation approach document
  • Data validation on test extract
  • Liaise with 3rd party around hardware installation
  • Ongoing communication with practice around implementation plan
  • Pre Implementation tasks including collecting and manipulating import documents into the required format
  • On site attendance at practice for some implementation go live days
  • If not on site, be first point of contact for all issues on day of go live
  • Attend remote post implementation meeting with practice staff
  • Background, Experience and Qualifications
  • Software implementation experience
  • Excellent communication skills, with the ability to tune style and approach to create great relationships with a diverse range of personalities
  • Experience in a customer facing role
  • Project Management accreditation would be beneficial.
  • Proficient in Microsoft Office/O365 (especially Excel)
  • Experience in auditing data quality
  • Management of third party suppliers
  • Excellent organizational and time management skills
  • Comfortable working in a pet friendly environment
  • This position is primarily remote, however there will be occasional travel required of (

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