Director, Claims

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We are looking for a
Director, Claims - Investigative Services to join our team

What you'll do here:

• Work with the ISU leadership team, to develop solutions utilizing our various fraud tools to reduce the organization's exposure to fraud losses, improve fraud controls, and provide information for other ancillary purposes.
• Manage highly sensitive investigations involving multiple stakeholder interests including other regulatory and investigative authorities. Liase with IBC and Crown Attorneys in preparation of physical evidence and briefing materials. Appear as witness and give evidence during trials. Ensure investigations are objective, fair, thorough, unbiased and timely.
• Provide leadership to a team of fraud investigators and manage daytoday administrative matters, overseeing individual training and skills improvement programs.
• Manage the Investigative Team by setting and monitoring goals and objectives; evaluating performance; and holding regular status meetings to keep staff informed of changes and new projects. Review metrics and report to Director and VP.
• Maintain effective communication links with the COE's and ensure standardized IS workflow processes with the SHU teams.
• Develop training programs to train adjusters on red flags; fraud procedures; and protocol.
• Recruit qualified employees. Provide and coordinate training, coaching, mentoring, and development opportunities.
• Direct resources within budget allocation and ensure adherence to corporate policies and standards.
• Manage leaders who are working in multiline business units (Accident Benefits claims, Auto damage claims, Property claims, Bodily Injury claims).
• Develop and present fraud trends and actions to key stakeholders and executives in the organization and other external stakeholders

What you bring to the table:

• University degree/college diploma preferred or equivalent business experience
• Working knowledge of AB and BI claims handling procedures
• Knowledge of Auto and Home policy conditions and exclusions
• Experience with fraud investigation protocols or prosecution
• 10 years' experience at supervisory level or equivalent work experience
• Excellent communication and interpersonal skills with all levels of staff
• Proven leadership skills, excellent communication skills and a track record of inspiring teams through change
• Superior problem solving and analytical skills, balanced with strong decisionmaking abilities
• Ability to influence at all management levels both within and outside the organization.
• Proven success in leading and inspiring others through vision and values
• Superior skills in negotiating, gaining commitment and building strategic relationships
• Sense of urgency, tenacity and willingness to manage a changing schedule due to unpredictable events
• Positive attitude while adapting to changing priorities and taking ownership of work
• Strategic thinker and solutionsoriented

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel v

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