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Client Program Worker

3 months ago

Toronto, Ontario, Canada City of Toronto Full time

Job ID: 46574

Job Category:
Community and Social Services

Division & Section:
Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs

Work Location:
Robertson House (291 Sherbourne Street)

Job Type & Duration:
Part-Time, Ongoing

Hourly Rate and Wage Grade:
$ $32.83, TP5196, Wage Grade 6

Shift Information:
On an as required basis. Shifts include days, afternoons and weekends.

Affiliation:
L79 Unit B PT

Number of Positions Open: 2

Posting Period: 10-June-2024 to 24-June-2024

Join Us


Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people.

Consistently ranked one of the world's most livable cities, we are a global centre for business, finance, arts and culture.

Join the award-winning Toronto Public Service as Client Program Worker within our Shelter, Support & Housing Administration Division.


The City of Toronto directly operates emergency shelters - 3 of which provide accommodation for families and their children experiencing homelessness.

The specific shelter sites are any sites within the Family Residence (4222 Kingston Road), Birkdale Residence (1229 Ellesmere Road), Robertson House (291 Sherbourne Street) portfolios or any other respite locations.


During a family's shelter stay, programming for residents are offered to encourage academic growth and participation in diverse activities such as arts, culture, sports and social recreation both on site and in the community.

Adult programming is also offered to enhance knowledge and skills to support families to secure and maintain housing in the community.

Workshops are delivered regularly on topics such as food security, health promotion, employment, financial literacy, and housing search.

Major Responsibilities:

  • Monitors, engages, and directly interact with shelter residents during, events and group sessions for high impact learning experiences such as outdoor and indoor recreational activities
  • Monitors activities for safety by ensuring health and wellbeing of all participants while in program; including checking to ensure equipment used are in good condition and safely functioning
  • Assists with constructing new workshops and materials, whilst also reviewing existing resources, promoting program participation and implementing evaluations (i.e. customer service surveys/feedback)
  • Employ strong communication skills in order to lead large groups, give clear instructions that motivate participants and maintain safety and order
  • Assists in the design and setup of creative materials for indoor and outdoor activities for residents
  • Provides input in activities planned and assists with promoting program participation and evaluation
  • Interacts with residents, staff and the public to provide program information and assist with housing goals
  • Assists residents in routine daily living activities (i.e. meal preparation, personal hygiene etc.) when required
  • Modifies activities to address the specific needs of residents to support inclusive participation
  • Implements, facilitates and engages shelter residents in age appropriate activities to foster literacy, resiliency, life, and social skills
  • Performs emergency or unplanned care of children as required
  • Follows the principles of healthy child and youth development in the delivery of programs
  • Assist with developmentally appropriate programs for infants/toddlers/preschool children
  • Assists with safety and wellbeing of residents by adhering to relevant legislation including Occupational Health and Safety Act, Child Care and Early Years Act, Child, Youth and Family Services Act
  • Liaises with residents, staff, and community agencies in gathering, accepting and providing information to support activities within programs
  • Resolve conflicts and emergency incidents in accordance with established policies and procedures
  • Assists in documenting attendance of residents, completing forms, reports, and other necessary documentation and administrative tasks
  • Attends staff meetings as required
  • Performs other duties as required based on operational needs

Key Qualifications:

  • Experience working with children and youth of varying age groups (0 to 99 years of age).
  • Experience facilitating workshops, programs and activities for a wide range of populations (i.e. children, youth, adults, seniors, persons with special needs, etc.).

You must also have:

  • Ability to work as a team player and follow instructions.
  • Ability to communicate effectively both verbally and in writing.
  • Fundamental knowledge of the Occupational Health and Safety Act, Child Care and Early Years Act, Child, Youth and Family Services Act.
  • Ability to lift/carry up to 30lbs and also participate directly in physical activities planned during programming.
  • Ability to work in a customer service environment, addressing service inquiries, requests and complaints received from clients, the general public an