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Floor Manager/sommelier
2 weeks ago
FRONT OF HOUSE MANAGER/SOMMELIER to join our FOH team
DUTIES AND RESPONSIBILITIES:
- Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
- Recruit, train, orient Front of House staff; oversee continual training and performance management
- Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
- Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
- Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
- Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery
- Update the wine list in coordination with the Wine Director
- Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices
- Manage the wine inventory and order products as needed; assist in costing all wine to ensure restaurant stays within targets laid out
- Verify costs and inventory are at proper target
- Train FOH staff on available wines
SKILLS AND QUALIFICATIONS:
- 2+ years' experience as a Manager of a high volume, similar environment
- Postsecondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
- Wine education is a must
- Sommelier accreditation is an asset
- Demonstrates knowledge of financial and operational management
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
- High personal integrity, professionalism and maturity
- Must possess strong attention to detail; proven problemsolving abilities
- Exceptional guest service orientation and passion for all things food and beverage
- Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fastpaced environment; ability to absorb and retain information quickly
WHY WORK FOR US?
- Competitive Wages
- Discounts at all ICONINK / Scale Hospitality Group Restaurants
- Corporate Goodlife Fitness Rates
- Fun Team and Culture
- Medical/Dental Group Health Benefits
- Training, Development and Education Reimbursement
SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
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