Current jobs related to Level 1 Technical Support Advisor - Montreal, Quebec - GOX Technologies

  • Technical Support Advisor, Level 1, Maskatel

    2 weeks ago

    Montreal, Quebec, Canada Bell Full time

    Job Title: Technical Support Advisor Company: Groupe Maskatel Québec S.E.C. Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Our mission is to provide exceptional customer experience and innovative solutions to our...

  • Technical Support Advisor, Level 1, Maskatel

    1 week ago

    Montreal, Quebec, Canada Bell Full time

    Req Id: 420152 Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Headquartered in Saint-Hyacinthe, Maskatel is advancing its fiber optic network deployment to enhance its services. Driven by a culture focused on pride,...

  • Technical Support Advisor, Level 1, Maskatel

    1 month ago

    Montreal, Quebec, Canada Bell Full time

    Req Id: 420152 Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Headquartered in Saint-Hyacinthe, Maskatel is advancing its fiber optic network deployment to enhance its services. Driven by a culture focused on pride,...

  • Technical Support Advisor, Level 1, Maskatel

    1 week ago

    Montreal, Quebec, Canada Bell Full time

    Technical Support Advisor required to respond to customer inquiries and resolve technical issues related to telecommunications services and products. Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Headquartered in...

  • Technical IT Advisor

    3 weeks ago

    Montreal, Quebec, Canada CB Canada Full time

    Job Opportunity for a Technical IT AdvisorCB Canada is seeking a skilled Technical IT Advisor to join our team in the insurance industry. Our client is a reputable company based in Montreal.Key Responsibilities – Technical IT AdvisorThe successful candidate will be responsible for:Managing access rights and coordinating with clients and suppliers in a...

  • Technical IT Advisor

    3 weeks ago

    Montreal, Quebec, Canada CB Canada Full time

    Job Opportunity for a Technical IT AdvisorCB Canada is seeking a skilled Technical IT Advisor to join our team in the insurance industry. Our client is a reputable company based in Montreal.Key Responsibilities – Technical IT AdvisorThe successful candidate will be responsible for:Managing access rights and coordinating with clients and suppliers in a...

  • Technical Support Specialist

    1 week ago

    Montreal, Quebec, Canada Universal Support Systems Ltd Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Universal Support Systems Ltd. As a key member of our support team, you will provide technical assistance to internal and external customers, ensuring seamless support experiences across multiple corporate locations and retail sites.Key ResponsibilitiesProvide first-...

  • Technical Support Specialist

    1 week ago

    Montreal, Quebec, Canada Universal Support Systems Ltd Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Universal Support Systems Ltd. As a key member of our support team, you will provide technical assistance to internal and external customers, ensuring seamless support experiences across multiple corporate locations and retail sites.Key ResponsibilitiesProvide first-...

  • Technical Support Specialist

    1 week ago

    Montreal, Quebec, Canada Bell Full time

    Job SummaryWe are seeking a highly skilled Technical Support Advisor to join our team at Bell. As a Technical Support Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications services and...

  • Technical Support Advisor

    1 month ago

    Montreal, Quebec, Canada Lightspeed Full time

    Are you seeking a rewarding opportunity in customer service? Lightspeed is on the lookout for a service-oriented professional to deliver full-time technical support for our renowned Payment Systems. The Payment Advisor will be relied upon to assist not only our clients but also our internal Frontline agents who primarily handle incoming inquiries from our...

  • Commercial Technical Advisor

    4 days ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our National Retail team.Key Responsibilities:Deliver professional technical service and expertise to customer partners in National Retail.Inspire customers with differentiating...

  • Commercial Technical Advisor

    4 days ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of innovative ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our National Retail team.Key Responsibilities:Deliver exceptional technical service and expertise to our customer partners in National Retail.Inspire customers with...

  • Commercial Technical Advisor

    3 days ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of innovative ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our National Retail team.Key Responsibilities:Deliver exceptional technical service and expertise to our customer partners in National Retail.Inspire customers with...

  • Commercial Technical Advisor

    4 days ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our National Retail team.Key Responsibilities:Deliver professional technical service and expertise to customer partners in National Retail.Inspire customers with differentiating...

  • Commercial Technical Advisor

    4 days ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of innovative ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our National Retail team.Key Responsibilities:Deliver exceptional technical service and expertise to our customer partners in National Retail.Inspire customers with...

  • Commercial Technical Advisor

    4 days ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of innovative ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our National Retail team.Key Responsibilities:Deliver exceptional technical service and expertise to our customer partners in National Retail.Inspire customers with...

  • Commercial Technical Advisor

    14 hours ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our team in Montreal, Canada.Key Responsibilities:Deliver professional technical service and expertise to customer partners in National Retail.Inspire customers with...

  • Commercial Technical Advisor

    13 hours ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of innovative ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our National Retail team.Key Responsibilities:Deliver exceptional technical service and expertise to our customer partners in National Retail.Inspire customers with...

  • Commercial Technical Advisor

    16 hours ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of innovative ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our National Retail team.Key Responsibilities:Deliver exceptional technical service and expertise to our customer partners in National Retail.Inspire customers with...

  • Commercial Technical Advisor

    17 hours ago

    Montreal, Quebec, Canada Puratos Full time

    Technical Advisor National RetailPuratos is a leading provider of ingredients for bakers, pastry-chefs, and chocolatiers. We are seeking a highly skilled Technical Advisor to join our team in Montreal, Canada.Key Responsibilities:Deliver professional technical service and expertise to customer partners in National Retail.Inspire customers with...

Level 1 Technical Support Advisor

3 months ago

Montreal, Quebec, Canada GOX Technologies Full time

JOB DESCRIPTION
The Level 1 Service Advisor is responsible for handling first level service requests in a professional and timely manner. This concerns all technologies relating to workstations, servers, printers, networks, as well as vendor-specific hardware and software. He plays an advisory role with the client for the purchase of computer equipment and day-to-day computer support. He performs maintenance and appropriate repairs on computer equipment.

The position may require infrequent travel and the Advisor may be on-call as part of 24/7 emergency service planning.

The interventions that are carried out within the context of this job impact one or few users.

SKILLS & DESIRED BEHAVIORS

  • Have a passion for the field of information technology;
- _First level network troubleshooting;_
- _Windows (user) (Apple MacOS/Linux an asset);_
- _Windows Server and domain operation (enable/disable/reset password);_
- _Printer / Print Server (configuration and troubleshooting);_
- _Office suite (Office 365);_
- _Computer equipment (assembly, troubleshooting)._

  • Support basic remote access solutions: VPN, Terminal Server (already configured);
  • Monitor alerts and notifications from the remote monitoring and management system and respond accordingly with service tickets;
  • Participate, maintain and review documentation in our internal tools;
  • Have telephone support skills;
  • Be autonomous and have good resistance to stress;
  • Have an ability to quickly and accurately enter details into tickets;
  • Possess a personal motivation and have an ability to work in a constantly changing environment;
  • Communicate with customers as needed, keeping them informed of incident developments, impending changes and agreed outages.

PRODUCTIVITY

  • Answer telephone calls;
  • Make the recommendation of computer equipment according to customer needs;
  • Do the maintenance (physical or software) of computers such as, for example:
  • _Perform basic inspection of peripherals;_
- _Perform the installation and basic configuration of peripherals;_
- _Repair and test computer components._

  • Offer a support service to business users such as:
  • _Diagnose problems;_
- _Propose appropriate solutions;_
- _Process user requests (account management, software/driver installation, workstation configuration, etc.)._

  • Provide impeccable customer service at all times;
  • Follow up on level 1 customer requests in progress;
  • Escalate tickets that cannot be scheduled within agreed service levels (SLAs);
  • Accurately and clearly document (including screenshot, attachment and/or any relevant content) each intervention, indicating:
  • _The context;_
- _Analysis and diagnosis carried out;_
- _The applied resolution._

  • Maintain uptodate customer information in our internal system;
  • Proceed with the destruction of material according to established standards;
  • Be sure to enter your time before closing an intervention.