Field Service Manager

1 week ago

Calgary, Alberta, Canada AFL Full time

Job Details

Description

Are you ready to lead, inspire, and drive excellence? Do you thrive in a dynamic environment where no two days are the same? If so, America Fujikura Limited (AFL) has an exciting opportunity for you to join our Premise (I&R) team as a Field Service Manager for Calgary, AB.

What you'll do

AFL Field Service Manager is responsible for managing the premise services field operation in his or her designated geographical area. Also, he/she will be responsible for leading, developing and motivating his or her team and external resources to meet operational expectations in a safe and effective manner.

You will be responsible for:

Ensure quality of service, customer experience and community engagement within areas supported; Manage and direct activities of technicians and/or external resources to ensure compliance with established process and procedures; Ensure that services offered meet customer expectations and are aligned with organizational goals; Responsible for overall customer satisfaction and represent AFL; Remove roadblocks and own escalations through to final resolution; Provide feedback promptly and aim to enhance the technician's overall performance daily. Perform infield safety inspections as required. Interpret and enforce policies and disciplinary activities; Responsible for on-site adherence to Health and Safety regulations and procedures such as auditing safety plans, team member training, external resource monitoring and communication, equipment inspection and periodic site/field audits; Perform frequent quality assurance audits on all activities to ensure strict adherence to AFL and client standards; Help build and maintain positive relations within the team; Protect organizations' values by keeping information confidential; Perform other administrative and miscellaneous duties as requested, directed or assigned; Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment; and Adhere to and promote the environmental, health & safety policies of AFL.

To be successful in this role, your background includes:

2+ years' experience working in a similar field. At least 5 years of managerial experience or experience in managing teams. Knowledge of MS office suite of tools (including Excel, PowerPoint, Word and Outlook) B.A or Equivalent experience Preferred Degree: Computers, Electronic, Telecommunication, Management Strong Leadership skills to guide and develop team members effectively. Flexibility to adapt quickly to changing circumstances and new information. Attention to Detail, ensuring thoroughness in completing tasks. Independence, capable of excelling with minimal supervision. Analytical Thinking/Problem-Solving abilities for complex reasoning. Results Orientation, being driven to achieve set goals. Interpersonal Skills for effective collaboration and clear communication. Adaptability to manage multiple priorities in fast-paced environments.

Working Condition:

Combination of working in field and normal office environment 40 hours/week, with various shifts as assigned (morning, evening, weekend, and statutory holidays) Travel is required Permanent Position

How to Apply:

To apply for this position, please submit your resume and cover letter. If you require accommodations at any stage of the hiring process, please contact . All information received in relation to your accommodation will be kept confidential.

Who is AFL?

America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. AFL manufactures, engineers and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.

Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibers of our company.

*Disclaimer: This job description does not constitute a "contract" between the employee and the employer. The job description duties may change at the discretion of the employer and/or the employer may request the employee to perform duties that are not listed on the job description.

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