Customer Service Omni-channel Advisor

2 weeks ago

Brampton, Ontario, Canada DHL Full time
Ranked the World's #1 Greatest Place to Work in We are looking for
MOTIVATED people like
YOU to join our company where we will offer you the opportunity to be a part of a winning team


Starting your career today in Customer Service means that you are kicking off the beginning of a gratifying, long-term career.

The opportunities are truly endless here at DHL Express, from across Canada to across the globe Your success is our success - we want you to thrive and achieve your career goals.

We have a robust Talent Management program in place where we support you in reaching your individual development goals while your manager guides and holds you accountable.


Who are we looking for?


As a
Customer Service Representative at DHL, you will play a key role in delivering our purpose,
Connecting People & Improving Lives, by
working in our omni-channel contact center.

You will be responsiblefor ensuring 100% internal and external customer satisfaction consistent with DHL performance standards.

As well, you will work to ensure consistency in delivering quality service across all customer touch points to continue our journey from
Good to Great and sustain our success.


Wage:
$17.23(for first 3 months)which will increase as per the Collective Bargaining Agreement (CBA)

Shifts Available:

Full-Time, Monday to Friday 12pm to 8pm

Part-Time, Monday to Friday: 8am to 12pm

Part-Time, Monday to Friday 4pm to 8pm

Bilingual Full-Time, Monday to Friday 8am to 4pm

Bilingual Full-Time, Monday to Friday 9am to 5pm

Open House:

Please join us on the below date for an open house at our Bramptonfacility located at

18 Parkshore Drive, Brampton, ON

Thursday July27th from 9am to 4pm

What you will do:

  • Provide professional and timely responses to customer inquiries on shipment status, ensuring service failures are mínimal where possible, and that the customer is informed of all progress throughout.
  • Gather and provide information on shipment status, address changes, proof of delivery and gather the appropriate details to ensure the timely completion of files that require additional support from other depts.
  • Book pickup calls using the automated dispatch system along with providing rates for both quoted and tariff customers.
  • Keep the customer informed and updated, letting the customer know that it might take a few minutes to investigate their issue, to avoid potential customer frustration.
  • Respond to customer inquiries quickly, directly, and concisely, helping to drive our NPA (Net Promoter Approach) score.
  • Recognize tone, identify and acknowledge frustration or anger, ask for clarification, demonstrate empathy and ensure that the customer feels supported and help alleviate frustration.
  • Respond professionally with the right choice of words to relay empathy, find creative ways to inject personalities into the conversation to establish an emotional connection with customer.
  • Probe customer for value added service/upselling and sales lead generation to meet monthly targets.
  • Adhere to all applicable call flow processes and quality assurance requirements.
  • All other duties and tasks as assigned by the CS leadership team.

What is In It for You?

  • Comprehensive benefits package including both Dental and Medical
  • Employee Discounts and Perks
  • Starting wage $17.23 (for first 3 months) which will increase as per the Collective Bargaining Agreement (CBA)
  • Incentive plan

What you have

  • Experience in Call Centre Customer Service
  • Ability to manage 3 chats concurrently
  • Strong multitasker and team player with high energy level
  • Ability to effectively handle difficult customers
  • Proven customer service and interpersonal skills
  • Proven decision making / problem solving skills
  • Excellent telephone mannerisms
  • Excellent written communication and grammar
  • Working knowledge of Canadian geography
  • Proven ability to work under pressure
  • Working conditions
  • Must have high speed internet connection with a minimum of 50 mbps upload speed
  • Must be able to sit for a long period of time
  • Technical Skills
  • Typing speed at least 40 words per minute
  • Working knowledge of windowsbased PC programs
  • Able to navigate computer programs comfortably
  • Bilingual, French and English (for the Bilingual shift timings)
All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who
**represent the broad diversity of the Canadian workforce.

  • Omni-channel Advisor

    4 weeks ago

    Brampton, Ontario, Canada DHL Full time

    Ranked the World's #1 Greatest Place to Work in We are looking for MOTIVATED people like YOU to join our company where we will offer you the opportunity to be a part of a winning team Starting your career today in Customer Service means that you are kicking off the beginning of a gratifying, long-term career. The opportunities are truly endless here at DHL...

  • Omni-channel Advisor

    4 weeks ago

    Brampton, Ontario, Canada DHL Full time

    Ranked the World's #1 Greatest Place to Work in We are looking for MOTIVATED people like YOU to join our company where we will offer you the opportunity to be a part of a winning team Starting your career today in Customer Service means that you are kicking off the beginning of a gratifying, long-term career. The opportunities are truly endless here at DHL...

  • Omni-channel Advisor

    2 weeks ago

    Brampton, Ontario, Canada DHL Express Full time

    Canada-Ontario-Brampton | Full-time | PermanentWe are ecstatic to announce that at DHL Express, we have been recognized as the World's #1 Greatest Place to Work. We are on the lookout for DYNAMIC individuals like YOU to be part of our exceptional team.Embarking on a career in Customer Service today sets the stage for a fulfilling and enduring professional...

  • Omni-channel Advisor

    2 weeks ago

    Brampton, Ontario, Canada DHL Express Full time

    (24004OJ)Canada-Ontario-Brampton | Full-time | Permanent Ranked the World's #1 Greatest Place to Work in We are looking for MOTIVATED people like YOU to join our company where we will offer you the opportunity to be a part of a winning teamStarting your career today in Customer Service means that you are kicking off the beginning of a gratifying, long-term...

  • Sr. Analyst, Omni Channel, Hard Discount Division

    2 weeks ago

    Brampton, Ontario, Canada Loblaw Companies Limited Full time

    Sr. Analyst, Omni Channel, Hard Discount Division page is loaded Sr. Analyst, Omni Channel, Hard Discount Division Apply locations 1 Presidents Choice Circle, Brampton, ON time type Full time posted on Posted 4 Days Ago job requisition id R Referred applicants should not apply directly to this role. All referred applicants must first be submitted through...

  • Sr. analyst, omni channel, hard discount division

    2 weeks ago

    Brampton, Ontario, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d'abord être soumises dans Workday par un collègue de Loblaw actuel.L'utilisation du masculin à pour but d'alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et...

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Brennan's Dixie Chrysler Full time

    Dixie Chrysler is looking for an experienced Service Advisor to join our family owned Brampton dealership that has been in business for over 40 years. In this important role, you will are responsible for welcoming customers in a friendly and professional manner. Recommend diagnostic, maintenance and repair services that our valued customers need,....

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Brennan's Dixie Chrysler Full time

    Dixie Chrysler is looking for an experienced Service Advisor to join our family owned Brampton dealership that has been in business for over 40 years. In this important role, you will are responsible for welcoming customers in a friendly and professional manner. Recommend diagnostic, maintenance and repair services that our valued customers need,....

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Vision Truck Group Full time

    Vision Truck Group is growing again Vision Truck Group is revolutionizing the repair industry together with Mack Trucks, the toughest name in trucking. Business is strong and we are looking to add a Service Advisor to our established industry leading team at our Stoney Creek dealership. We hold a strong commitment to our employees and place their...

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Dependable Truck & Tank Ltd Full time

    We are looking for a customer service orientated individual with automotive or truck service advisor experience. Preference will be those who have automotive or truck dealer experience. Able to do service scheduling, invoicing, customer interaction, warranty recovery.RESPONSIBILITIES: Contact service technicians to determine when job can be completed....

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Policaro Group Full time

    Policaro Group is an exclusive luxury automotive retailer with locations through out the GTA and Southern Ontario. The Group is a recipient of one of Canada's Best Managed Companies in 2023 for the second consecutive year. We are currently the steward of seven automobile franchises representing Acura, BMW, Jaguar, Land Rover, Lexus, Porsche, and Volvo.Our...

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Policaro Group Full time

    Policaro Group is an exclusive luxury automotive retailer with locations through out the GTA and Southern Ontario. The Group is a recipient of one of Canada's Best Managed Companies in 2023 for the second consecutive year. We are currently the steward of seven automobile franchises representing Acura, BMW, Jaguar, Land Rover, Lexus, Porsche, and Volvo.Our...

  • Bilingual Customer Solutions Agent

    2 weeks ago

    Brampton, Ontario, Canada Coca-Cola Canada Bottling Limited Full time

    Posting Locations - Brampton, ONAbout This Opportunity:As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents...

  • Key Account Manager

    2 weeks ago

    Brampton, Ontario, Canada NEWELL Full time

    Submission for the position: Key Account Manager - (Job Number: Position Overview: The Key Account Manager (KAM) is responsible for managing the full omni customer/category day to day operations while delivering sales and profitability targets for their account base. Maximize the availability of our products in the appropriate channels of distribution...

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Frost GM Full time

    WANT TO WORK for one of Canada's Best Managed Companies?Dilawri Group is now actively searching for a Service Advisor to join the team at Frost GM. Want change in a disruptive market Like being uncomfortable with "change" to grow Want to be part of the "new era" of analytical leadership and empowerment Have no Management experience but an "open" mind and...

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Dependable Truck & Tank Ltd Full time

    Job descriptionWe are looking for a customer service orientated individual with automotive or truck service advisor experience. Preference will be those who have automotive or truck dealer experience. Able to do service scheduling, invoicing, customer interaction, warranty recovery.RESPONSIBILITIES: Contact service technicians to determine when job can be...

  • Junior Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Zanchin Automotive Group Full time

    JUNIOR SERVICE ADVISOR career and employment opportunity awaits you._ The Power to Move You. _Infiniti of Brampton, part of Zanchin Automotive Group, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and...

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Performance Auto Group Full time

    Here we GROW AgainPerformance Auto Group is thrilled to announce the newest addition to our growing family Performance Kia MayfieldLocated at 85 Ace Drive, Brampton ON, L6R 3Y2 in the new Mayfield Automall in North Brampton, our new, state of the art dealership will be sure to wow youPerformance Kia Mayfield is looking for a Service Advisor to join our...

  • Service Advisor

    2 weeks ago

    Brampton, Ontario, Canada Auto Planet Full time

    Drive for ExcellenceSince 2015 AutoPlanet Brampton has strived on innovation as Ontario's largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying...

  • Parts Advisor

    2 weeks ago

    Brampton, Ontario, Canada Colony Ford Lincoln Full time

    Are you detail-oriented? Do you enjoy understanding all of the little intricate parts that make up the vehicle whole? Then you might be a great fit for a Parts Advisor position_Colony Ford Lincoln is looking for a Parts Advisor to join their team in Brampton.The Parts Advisor is responsible for providing exceptional customer service, selling, ordering and...