Customer Care Representative

2 weeks ago

Milton, Ontario, Canada Core-Mark Canada Full time

Company Description
Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry.

With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S.

and Canada.

We Deliver the Goods:

  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
  • Growth opportunities performing essential work to support food distribution
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

Important Note:
Core-Mark is a Scent-Free environment. Please do not use scented products while at work. Scented products such as hair spray, perfume, and deodorant can trigger reactions such as respiratory distress and headaches. Staff and visitors are asked to not use these products when reporting to this office.

Training Schedule: 8AM-4:30PM for 2-3 weeks

Schedule after training: 10:30AM-7PM

Salary:
$18.00

Position

Responsibilities:

  • Responding to telephone, written, and inperson inquiries, requests, and concerns from customers.
  • Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
  • Filing and running reports as needed.
  • Processing customer shorts, mispicks, and credits.
  • Conducting account research and resolving problems.
  • Channeling customer inquiries to appropriate departments and documenting customer contacts.
  • Assuring that appropriate records are maintained, and reports are prepared.
  • Resolving customer requests for adjustments to orders and billing.
  • Entering and retrieving a variety of information using the computer terminal.
  • Assisting customers in the ordering process.
  • Maintaining current knowledge of pricing and product availability.
  • Understanding, interpreting, and explaining company procedures related to products and pricing.
  • Performing other related tasks and duties as assigned.

Skills & Experiences:

  • Minimum of one year of customer service experience.
  • Must be able to type 40 WPM (words per minute)
  • Excellent communication skills.
  • Ability to add/subtract twodigit numbers and to multiply/divide with 10's and 100's.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations.
  • Ability to perform detailed data entry work accurately and efficiently within deadlines.
  • Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Required Qualifications
Minimum of one year of customer service experience.

Must be able to type 40 WPM (words per minute)

Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Preferred Qualifications
Excellent communication skills.

Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.

Ability to solve practical problems and deal with a variety of concrete variables in situations.

Ability to perform detailed data entry work accurately and efficiently within deadlines.

**EEO Statement

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