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Customer Care Representative
3 months ago
Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry.
Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.Position Summary:
Schedule:
- Monday to Friday, 10:30 am 7:00 pm
- Summer Seasonal Contract: May
- August (Great opportunity for students on summer break)
Salary:
$18 an hour
Position
Responsibilities:
- Responding to telephone, written, and inperson inquiries, requests, and concerns from customers.
- Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
- Filing and running reports as needed.
- Processing customer shorts, mispicks, and credits.
- Conducting account research and resolving problems.
- Channeling customer inquiries to appropriate departments and documenting customer contacts.
- Assuring that appropriate records are maintained, and reports are prepared.
- Resolving customer requests for adjustments to orders and billing.
- Entering and retrieving a variety of information using the computer terminal.
- Assisting customers in the ordering process.
- Maintaining current knowledge of pricing and product availability.
- Understanding, interpreting, and explaining company procedures related to products and pricing.
- Performing other related tasks and duties as assigned.
Skills & Experiences:
- Minimum of one year of customer service experience.
- Must be able to type 40 WPM (words per minute)
- Excellent communication skills.
- Ability to add/subtract twodigit numbers and to multiply/divide with 10's and 100's.
- Ability to solve practical problems and deal with a variety of concrete variables in situations.
- Ability to perform detailed data entry work accurately and efficiently within deadlines.
- Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
