Bilingual Customer Service Representative

7 days ago


Milton, Ontario, Canada ULINE Full time
Job Description

Bilingual Customer Service Representative

(English / French)

Salary Range: $32 to $36 per hour (equivalent to $80,000 to $90,000 annually with bonuses)

Location: Toronto Branch - 3333 James Snow Parkway, Milton, ON L9T 8L1

Customer Service is vital at Uline. As a Bilingual Customer Service Representative, you'll dive into order specifics to provide an outstanding experience for our French-speaking customers. With our company expanding, new career opportunities are arising, ensuring job stability.

Together We're Stronger: This role is on-site, and we seek individuals who share our enthusiasm.

Working Hours: Monday - Friday, 9:30 AM to 6 PM.

Responsibilities:

  • Process customer orders and inquiries in a collaborative call center environment using top-notch technology.
  • Interact with customers via phone, email, and chat.
  • Assist customers in navigating Uline's website and online ordering process.
  • Develop expertise in products and solutions. We'll provide you with the tools to respond promptly and confidently to product, pricing, and shipping queries.

Minimum Qualifications:

  • High school diploma or equivalent. A bachelor's degree is preferred.
  • Previous customer service experience is advantageous; however, we will train you to deliver exceptional service to our customers.
  • Bilingual (English / French) - fluent in both verbal and written communication.

Benefits:

  • Company-provided extended health coverage, including medical, dental, and vision after just 30 days.
  • Basic life insurance, disability coverage, and wellness programs.
  • RRSP with a 6% employer match, available after 30 days.
  • Paid holidays and generous paid time off.
  • Bonus programs covering annual performance, sales targets, and profit sharing.

Employee Perks:

  • On-site café and outdoor patio.
  • State-of-the-art fitness center.
  • Monthly events to appreciate employees.
  • Opportunities for community engagement.
  • Modern and immaculate facilities.

About Uline:

Uline stands out as North America's premier supplier of shipping, industrial, and packaging materials. We are a family-owned establishment recognized for exceptional service, quality offerings, and same-day shipment of our extensive in-stock inventory. With a staff of over 9,000 individuals spanning 13 sites, it's time for you to be part of the Uline team.

Uline maintains a zero-tolerance policy towards substance abuse in the workplace.

Uline is proud to be an equal opportunity employer.



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