Team Leader

7 days ago

Edmonton, Alberta, Canada Catholic Social Services Full time $68,278 - $76,859

Put your passion for working with families towards a rewarding opportunity with Catholic Social Services as a Team Leader We are looking for one (1) full-time (40 hours per week) Team Leader to join our team This is a contract position until March 31, 2025, with the possibility of an extension.

As a Team Leader with the RAP Program (Reception House) at Immigration and Settlement Service, providing leadership, supervision, and support to team members to ensure successful program delivery and outcomes.

Comprehensive client service planning and delivery (e.g., preparing shift schedules; identifying client/community needs and trends and adjusting programming accordingly; supervising client databases and ensuring accuracy and timeliness of client information; collecting and analyzing client quantitative andqualitative data obtained through client satisfaction surveys, workshop evaluations, focus group narratives, etc.);
Supervise and provide leadership, training, and support to team members:
Comprehensive onboarding and training to new staff members (e.g., processes, database training, reporting expectations, an overview of ISS programs);
Monitoring clients and overall team performance and reporting on key metrics;
Identifying training needs and organizing opportunities for staff professional development;
Evaluating staff performance on an annual basis;
Organizing regular staff meetings and team-building activities.

Develop and maintain relationships with other programs within the Service as well as other organizations and community groups, including mainstream service providers, ethno-cultural organizations and faith groups, community centres, schools, etc.

Represents the Agency in a professional manner at various community groups and committees to promote good public relations at all times
Degree in Human Services, Social Services, Social Work or equivalent.
Experience working with newcomers to Canada is an asset.
Additional relevant certifications or designations are considered an asset.
Fluency in a language other than English is considered an asset.
Flexible benefit options when eligible.

About Catholic Social Services:

With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

We demonstrate our compassion by caring for people without judgment and without condition.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.

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