Senior Salesforce Administrator

1 week ago

Toronto, Ontario, Canada Docebo Full time
We are looking for a Senior CPQ Administrator to enhance our support of the sales and finance teams. As a crucial part of our IT, you will be driving changes and continued support of our tools in the Salesforce ecosystem . The role is pivotal in helping us scale by ensuring our revenue engine runs smoothly. We pride ourselves on a team of incredibly talented, driven, and compassionate individuals, and we're keen to find someone who excels in critical thinking, organization, and proactive follow-through to achieve results.

Responsibilities:

Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, page layout, Objects, Actions, Profiles, Permission sets, Flows, Workflows, Validation Rules etc.) Admin configurations to the app (adding / modifying custom fields, page layout, lightning page, managing permissions and security settings) Work with business partners to develop reports and dashboards Ability to export / import data from/to Salesforce Ability to support data issues by identifying root causes and fix the issue promptly Provide end-user support through support tickets, training, and documentation Work with Subject Matter Expert(s), Business Analyst(s) and technical Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce Administering Salesforce CPQ changes like but not only limited to updating price books, product setups & configurations/bundles, adjusting CPQs Pricing Calculator, product pricing, discount schedules and rules, approval rules, creating and adjusting CPQ generated customer facing templates, managing terms library Sandbox environment management experience Develop an understanding of Docebo's business processes and how they interact with our product & Salesforce-related application ecosystem Follow best practices and recommend solutions to stakeholders Participate in daily stand-ups talking through challenges, sprint review Work with tools such as Confluence, Jira to systematically manage work and project communication

Requirements:

Minimum 5 years of hands-on Salesforce Administration experience, specifically with Sales Cloud Experience in supporting Salesforce CPQ Knowledge of Salesforce billing is a plus Comprehensive understanding of Salesforce's core functions and its limitations Experience with SOQL to debug and fix data issues Experience with Salesforce declarative programming tools such as lightning Flows Experience working with data migration and import tools such as Data Loader and Data Import Wizard Experience with installing and configuring to use Managed Packages from Salesforce Partners Ability to manage several ongoing customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams Highly developed interpersonal and written/spoken communication skills to work with cross-functional teams, primarily Sales, Demand Generation, Customer Success, Revenue Operations, and Finance Proven experience building effective CRM-based solutions Self-motivated, independent, and team-oriented, with a commitment to excellence Basic knowledge of the Software Development Life Cycle (SDLC) Experienced in the Quote to Cash from Systems and Process side Experience supporting sales and finance teams Strong Business background and working with SAAS industry Ability to work independently and with team to meet deadlines

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