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Salesforce Senior Administrator

3 months ago

Toronto, Ontario, Canada Docebo Full time
We are looking for a Senior CPQ Administrator to enhance our support of the sales and finance teams.

As a crucial part of our IT, you will be driving changes and continued support of our tools in the Salesforce ecosystem .

The role is pivotal in helping us scale by ensuring our revenue engine runs smoothly. Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, page layout, Objects, Actions, Profiles, Permission sets, Flows, Workflows, Validation Rules etc.)
Admin configurations to the app (adding / modifying custom fields, page layout, lightning page, managing permissions and security settings)
Ability to export / import data from/to Salesforce
Ability to support data issues by identifying root causes and fix the issue promptly
Provide end-user support through support tickets, training, and documentation
Work with Subject Matter Expert(s), Business Analyst(s) and technical Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce
Administering Salesforce CPQ changes like but not only limited to updating price books, product setups & configurations/bundles, adjusting CPQs Pricing Calculator, product pricing, discount schedules and rules, approval rules, creating and adjusting CPQ generated customer facing templates, managing terms library
Develop an understanding of Docebo's business processes and how they interact with our product & Salesforce-related application ecosystem
Work with tools such as Confluence, Jira to systematically manage work and project communication
Minimum 5 years of hands-on Salesforce Administration experience, specifically with Sales Cloud
Experience in supporting Salesforce CPQ
Knowledge of Salesforce billing is a plus
Comprehensive understanding of Salesforce's core functions and its limitations
Experience with SOQL to debug and fix data issues
Experience with Salesforce declarative programming tools such as lightning Flows
Experience working with data migration and import tools such as Data Loader and Data Import Wizard
Experience with installing and configuring to use Managed Packages from Salesforce Partners
Ability to manage several ongoing customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams
Proven experience building effective CRM-based solutions
Basic knowledge of the Software Development Life Cycle (SDLC)