Application Support Tech Lead Analyst

2 weeks ago

Mississauga, Ontario, Canada Citi Full time

This role requires strong technical expertise, leadership skills, and the ability to work in a fast-paced and dynamic environment

:

Key Responsibilities

:

-


Technical Leadership:

Lead and mentor a team of L3 support engineers responsible for resolving complex technical issues within the banking domain.

Provide guidance, training, and support to team members to ensure effective problem resolution

:

-


Problem Resolution:

Act as the escalation point for high-priority and complex technical issues that cannot be resolved at lower support levels.

Collaborate with cross-functional teams to identify root causes and implement solutions promptly

:

-


Incident Management:
Manage critical incidents, ensuring rapid response, diagnosis, and resolution. Prioritize incidents based on severity and impact on banking operations, customer experience, and regulatory compliance

:

-


Technical Expertise:

Maintain a deep understanding of the bank's technology stack, including core banking systems, payment processing, data security, and compliance requirements.

Stay updated on industry trends and emerging technologies

:

-
Documentation: Maintain comprehensive documentation of technical issues, incident resolutions, and best practices. Share knowledge with the team to facilitate continuous learning and skill development

:

-
Reporting and Communication: Provide regular reports and updates to senior management, outlining the performance of the L3 support team, incident trends, and recommendations for improvement

:

Qualifications

:

-
Bachelor's degree in Computer Science, Information Technology, or a related field

:

-
5-10 years of experience in technical support within the banking or financial services industry

:

-
Strong knowledge of banking systems (Flexcube), payment processing, and financial regulations

:

-
Knowledge of development technology, SQL, Teamcity, Bitbucket, uDeploy, Big Data, Cloud, JIRA etc

:

-
Proficiency in troubleshooting complex technical issues and incident management

:

-
Leadership and team management skills, including coaching and mentoring

:

-
Experience with Financial Services technology platforms

:

-
Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues

:

Education

:

-
Bachelor's degree/University degree or equivalent experience

:

-
Master's degree preferred

:

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

:

-
Job Family Group

:

Technology
-
Job Family

:

Applications Development
-
Time Type

:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting

  • Applications Support Technology Lead Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Citi Full time

    Responsibilities: The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. Provides expertise in area and an advanced...

  • Applications Support Technology Lead Analyst- Hybrid

    2 weeks ago

    Mississauga, Ontario, Canada Citi Full time

    Key Responsibilities: The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. Partners with multiple technology areas and...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Dexian Full time

    Role:Application Support Analyst Locations: Mississauga, ON 5-7 years of strong Application production support experience in the financial industry ~ Experience using call/ticketing software. ~ Experience with Linux and Unix ~ UNIX shell scripting and Python / PERL. ~ Strong knowledge of Microsoft based operating systems. ~ Experience using/troubleshooting...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Dexian Full time

    Role: Application Support AnalystLocations: Mississauga, ONDuration: 12+ Months (Possible Extension)Responsibilities:5-7 years of strong Application production support experience in the financial industryExperience using call/ticketing software.Experience with Linux and UnixAutosys will be of added advantage.UNIX shell scripting and Python / PERL.Strong...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Dexian Full time

    Role:Application Support Analyst Locations: Mississauga, ONDuration: 12+ Months (Possible Extension)Responsibilities: 5-7 years of strong Application production support experience in the financial industryExperience using call/ticketing software.Experience with Linux and UnixAutosys will be of added advantage.UNIX shell scripting and Python / PERL.Strong...

  • Applications Development Technology Lead Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Citi Full time

    Applications Development Technology Lead Analyst with 7+ years of experience and strong front and back-end development abilities using Java 8, Angular8, HTML and CSS, Dockers & Kubernetes. Should be able to work independently and guide/mentor other team members, must have good communication skills.**:Job Background/context:- The position is based in...

  • Tech Security Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Epsilon Solutions Ltd. Full time

    Job Title : Tech Security AnalystLocation : Mississauga ON (Onsite role)Position Type : Full Time RoleJob Description" Work closely with Business, Vendor Senior Management, collaborate as Tech SME to drive product adoption, onboarding of the SaaS/PaaS platform(s)" Collaborate effectively with colleagues globally, sharing information and knowledge...

  • Application Support Systems Analyst

    2 weeks ago

    Mississauga, Ontario, Canada goeasy Full time

    If you are looking to join one of Canada's fastest growing companies, goeasy Ltd. is the place for you Certified as a Great Place to Work, recognized among Canada's Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada's Top 50 Fintechs, North America's Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list,...

  • Application Support Systems Analyst

    3 weeks ago

    Mississauga, Ontario, Canada goeasy Full time

    If you are looking to join one of Canada's fastest growing companies, goeasy Ltd. is the place for you Certified as a Great Place to Work, recognized among Canada's Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada's Top 50 Fintechs, North America's Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list,...

  • Senior Tech Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Medline Gruppe Full time

    Job Description - Senior Functional Analyst (INF Senior Functional Analyst ( Job Number: As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. Lifeworks Employee Assistance Program (EAP)...

  • application support analyst

    2 weeks ago

    Mississauga, Ontario, Canada MeridianTech Consulting Inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingConsulting firmTasksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in...

  • Senior Tech Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Healthcare Businesswomen's Association Full time

    As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. Lifeworks Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being Career growth and...

  • Canadian Pricing Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Traffic Tech Inc. Full time

    Who We Are:When you join Traffic Tech, you join a team that keeps the global economy moving - literally.Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for...

  • IT Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Diploma Healthcare Group Full time

    The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B.Somagen Diagnostics Inc. was founded +30 years ago in...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Alectra Utilities Full time

    The OpportunityJob Posting Number: Position:Application Support AnalystLocation:Mississauga (Derry)Reports to:Supervisor, IT Support ServicesBusiness Unit:Digital & InnovationDivision:Information TechnologyHours per Week:35Rate of Pay:As per the Collective AgreementNumber of Openings:1Union:PWUOpenFebruary 8, 2024CloseFebruary 22, 2024Position...

  • Tech Lead

    2 weeks ago

    Mississauga, Ontario, Canada Epsilon Solutions Ltd. Full time

    Role - Tech LeadLocation: Anywhere in Canada|-RemoteTime Zone: Working hours in CST/ESTExperience: 10+ years JD:As a Senior Software Development Engineer in the Data & Services Technologies team, you will play a valuable role within a successful and rapidly growing business unit, working closely with experienced and motivated engineers to solve challenging...

  • Warehouse Team Lead

    2 weeks ago

    Mississauga, Ontario, Canada Traffic Tech Inc. Full time

    Who We Are:When you join Traffic Tech, you join a team that keeps the global economy moving - literally.Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for...

  • Application Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada LRI Invest S.A. Full time

    Location: Mississauga, ON, CanadaDate Posted: Mar 10, 2023Description The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning...

  • Application Production Support Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Citi Full time

    Responsibilities:- The Application Support Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.:- Start of day checks, continuous monitoring, and regional handover.:- Perform...

  • Application Analyst

    2 weeks ago

    Mississauga, Ontario, Canada CANADA CARTAGE Full time

    Why you'll love Canada CartageAn iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of...